Frontieri Consult Vacancy Fresh Graduates 2023

Frontieri Consult, PLC, in its more than a decade-old existence, have undertaken over 200 plus research and consultancy projects in baseline survey, impact assessments, mid-term reviews and end-line surveys in different sectors for various multilateral Organizations, International NGOs, and governmental Organizations geared towards the country’s development and growth.

Frontieri will provide rigorous policy-oriented research on issues related to agricultural growth and productivity, rural development, climate change and its vagaries. In real terms it serves as an interface between the expertise and knowledge available at our firm on the one hand and the development needs of the development practitioners and the rural people on the other.

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Operator. As a Call Center Operator, you will be responsible for answering and handling incoming calls from customers, providing them with information, resolving their issues, and processing their orders. You will be the face of our company to our customers, and it is essential that you provide them with excellent service.

Position: Call Center Operator

Qualifications:

• High school diploma, Diploma or bachelor’s degree in a related field.

• Excellent communication and interpersonal skills

• Ability to multitask and work under pressure

• Experience in a customer service role preferred

• Must be available from 7am to 1pm and 1pm to 7pm from Monday to Friday

• Fluency in multiple languages may be desired

Benefits:

• Competitive salary and benefits package

• Opportunity to work in a fast-paced and dynamic environment

• Chance to make a positive impact on our customers’ lives

Responsibilities:

• Answer and handle incoming calls from customers promptly and professionally

• Provide accurate and up-to-date information to customers about our products and services

• Resolve customer issues efficiently and effectively

• Process customer orders accurately and promptly

• Maintain a positive and upbeat attitude at all times

• identify and escalate priority issues

• follow up customer calls where necessary

• Document all call information according to standard operating procedures

• Follow company policies and procedures

Location: Addis Ababa,

How to Apply:

Candidates who are interested and fulfill the requirements shall submit their applications/motivation letters along with their updated CV via email at career@frontieri.com by mentioning the position title on the subject line.