VACANCY ANNOUNCEMENT No. 13-2023

(External Only)

The vision of ECX is to become a leading and dynamic African Exchange of choice. ECX has a mission to provide a modern, efficient, transparent, and reliable market platform and warehousing service through the adaptation of technology, excellence in innovation, and integrity. ECX is a unique partnership of market actors, Members of the Exchange, and its main promoter, the Government of Ethiopia. ECX represents the future of Ethiopia, bringing integrity, security, and efficiency to the market. ECX would like to promote motivated and qualified applicants for the following positions.

         Position:  -       Junior IT Support

         Job Grade:  -      05

         Duty Station: -   Head Office

         Availability: -     As soon as possible

 Job Purpose: - The purpose of this job is to perform scheduled routine preventative maintenance on, and installation of, End-user IT equipment, and other related peripherals and/or hardware. Also diagnose, make corrective maintenance, and repair routine problems with all IT equipment’s Boards, hard disks, monitors, and so on.  To support ECX IT users primarily on onsite support according to the established Service Level Agreement; to provide training to users on new applications, computers, and IT systems; to conduct preventive, and corrective maintenance and coordinate warranty repair actions for equipment under warranty; and to register, manage and close all IT related incidents and issues.

 SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES

 ·        Participates in the assurance of the smooth functioning of applications and networks across all ECX offices in person or via phones and emails for all ECX staff using a leading-edge software system.

·        Provides required standard and on-demand report 

·        Provides first-level contact and conveys resolutions to customer issues

·        Properly escalates unresolved queries to the next level of support

·        Properly tracks, routes, redirects, follows and closes incidents

·        Diagnoses hardware and software network problems;

·        Makes routine checks- up and reports on the performance level of all IT equipment.

·        Troubleshoots HOSP problems with computer systems and other peripherals;

·        Assists in minimizing monitoring & controlling maintenance costs;

·        Develops preventive maintenance schedules and maintains as per schedule;

·        Assists warranty repair actions for equipment under warranty; and performs application  loading, troubleshooting, tuning, and technical support for hardware and software used within ECX;

·        Assists in major projects involving equipment installation and re-cabling;

·        Manages the use of computer systems and provides related training;

·        Conducts electrical safety checks on computer equipment;

·        Liaises and works with other IT units and central IT Support staff to solve user problems

·        Maintains a historical record of problem resolution & and submits a trouble report to the Manager using the system;

·        Sets up new users' accounts and profiles and deals with password issues;

·        Evaluate vendor-supplied hardware and software by studying user objectives and testing software compatibility with existing hardware and programs.

·        Performs other duties assigned by the immediate supervisor.

Job Requirements

·        BSc in Computer Science, Information Technology, or related field.

·        Not Required.

How to Apply

All interested and qualified applicants may send a cover/application letter and updated CV with relevant important documents via THIS LINK on or before December 27, 2023.

PLEASE MAKE SURE YOU STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT OF YOUR EMAIL.

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ECX is an equal opportunity employer and encourages applications from suitably qualified female candidates. Only short-listed applicants will be contacted