About FHI 360

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology– creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries and US.

FHI-360 managed,  USAID Healthy Behaviors (UHB) Activity (a five year period -July 2022-2027) , with its partners the Consortium of Action Aid Ethiopia; Zeleman Communications, Advertising, and Production; and Fraym, works to increase sustained adoption of appropriate health and nutrition behaviors in Ethiopia using evidence-based, theory-informed social and behavior change (SBC) strategies. It does so with the goal of contributing to reductions in unmet need for family planning (FP); reduced malaria-related morbidity and mortality, and its elimination; and improvements in maternal, newborn, and child health (MNCH) outcomes. It also supports other priority health needs related to nutrition; water, sanitation, and hygiene (WASH), and emerging infectious diseases (EID), like COVID-19; and works to transform social and gender norms that impede healthy behaviors and drive poor health outcomes across health areas.

We are currently seeking qualified candidates for the position of CLA/KM Advisor in Addis Ababa, Ethiopia. 

Job Summary

The CLA/KM Advisor will be a senior-level member of the project team and will work with the Monitoring, Evaluation, and Learning (MEL) team, larger project team, local implementing partners, the government, other organizations  to support knowledge gathering and sharing, and application of a comprehensive CLA approach within the project. The CLA/KM Advisor will work under the oversight of the MEL Director to provide high-quality knowledge management and CLA technical assistance in support of the project’s maternal, newborn, and child health (MNCH); family planning and reproductive health (FP/RH); malaria; nutrition; COVID  19, GHSA  and emerging infectious diseases (EID) priorities.

Duties and Responsibilities

• Facilitate project-wide strategic thinking to create a framework, system, and tools for generating and sharing knowledge across project partners, implementation regions, and health areas in order to fulfill the project's strategic objectives

• Work with the MEL Director and team to plan and implement all internal and external CLA activities

• Contribute to knowledge management and learning through collecting and analyzing program data

• Ensure that data and experiential learning are consistently applied throughout the project life cycle.

• Lead the design and facilitation of learning events (i.e., reflection sessions, presentations, pause and reflect sessions), including the preparation of event materials

• Ensure robust partner engagement and consultative processes with communities, local government, civil society, other USG projects, and stakeholders as part of the project’s overall approach

• Collaborate with country and regional partners and other stakeholders to set up appropriate dissemination and discussion channels and/or work through and strengthen existing channels to share lessons, approaches, tools, results, and stimulate dialogue

• Oversee the production and dissemination of project research and learning through a variety of channels including publications, workshops, conferences, distance learning, and electronic media.

• Coordinate design, editing, publishing, and translation services as needed by the project

• Provide capacity strengthening to staff on the use of collaboration and communication platforms, such as MS Whiteboard, PowerBi dashboard, etc.

• Provide guidance on KM-related policies, award requirements, and best practices

• Contribute to the development and writing of quarterly and annual reports, and all other reporting requirements as needed.

• Lead compilation of weekly activity updates and share with the MEL Director  and COP.

• Contribute to the development of annual work plans and other required deliverables 

• Perform other tasks that support the MEL Director to successfully complete workplan activities, as assigned

Project Design Implementation:

• With technical oversight, provide technical leadership in design, development, planning, implementation; and capacity- building of specific technical components of projects

• Creates technical portion of the project plan, within the given resource and financial constraints

• Leads the day to day technical and operational activities of assigned projects

• Track delivery of project outputs

• Monitors staff members’ LOE (Level of Effort) needs to ensure adequate coverage of resources

• Coordinates requests from CO (Country Office) for technical assistance

• Leads the design, development, planning, and implementation of global level innovative technical strategies

• Maintains a constructive dialogue and technical exchange with field counterparts and technical staff members of implementing partners

• Develops tools for the design and implementation of specific technical components

• Ensures technical implementation is consistent with best practices in the industry / subject and meet client / funder contractual obligations for of one or more large functional areas

• May supervise junior technical staff members, sub-contractors, and others implementing technical project work

• Functions at the advisor capacity with oversight of technical project administrative and finance compliance, technical deliverables, and team management. (Includes projects and consultants)

• Develops tools for the design and implementation of specific technical components

• Leads the day-to-day technical activities of assigned projects

• Track delivery of project outputs

• Monitors staff members’ LOE needs to ensure adequate coverage of resources

• Coordinates requests from CO for technical assistance.

Business Development and Client/Funder Support:

• Collect data for inclusion in proposals

• Assists with proposal research

• Assists with developing proposal strategies

• Draft proposals, budgets, and work plans

• Develops and maintains relationships with potential clients / funders, partners, peers, etc. to develop new business.

• Participate in business development meetings with partners/clients.

• Develop strategies to grow the business.

• The other higher-level (develop strategies to grow the business, lead design, etc.) are appropriate.

• Participate in client / funder meetings and provide technical input.

• Draft sponsor reports and presentations.

• Represents the organization and / or Institute to external entities at professional meetings and conferences.

• Maintains collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs (non governmental organizations) and consistently maintained and viewed as a knowledgeable resource in their technical area.

• Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners.

• Participate in client / funder meetings and draft reports/presentations.

Partner/Sub-Award Management:

• May be daily POC (Point of Contact) with clients for some projects on technical matters.

Capacity Building, Training and Supervision:

• Develops and implements technical training and capacity building interventions.

• Identifies strategies to address training gaps.

• May supervise or provide technical guidance to staff members locally and in the region.

Operations Management (Finance, HR, etc.):

• Manages the processes, services, planning, organizing, coordinating, and controlling of all technical resources for a project.

Project/Program Reporting:

• Drafts sponsor financial and technical reports.

• Collates and uploads output and deliverables data to sponsor data systems.

• Prepares and delivers presentations to sponsors on progress.

• Helps in the development and review of work plans.

• Creates technical content, owning the content, true experts at an advanced level (maybe the most senior technical person).

• Serves as the primary author for technical deliverables (e.g., reports, presentations, manuscripts).

• Gathers and aggregates data to provide a summary / high level overview.

Quality Assurance:

• Ensures technical deliverables are consistent with best practices in the industry / subject and meet client / funder contractual obligations

• Identifies areas for improved efficiency or effectiveness within prescribed parameters, and institutes enhancements to procedures.

Applied Knowledge & Skills:

• Ensures appropriate and timely technical support for field projects.

• Ensures the quality of implemented technical activities and systems at all levels.

• Conducts routine coordination with employees and consultants, on-site and in the field.

• Strong knowledge and skills in a specific technical area/function and general understanding of concepts and principles of related technical areas/functions.

• Solid knowledge of standards for the technical area/field, operational processes and procedures, work, and task flow.

• Has the ability to manage projects, set realistic priorities, and plan for the successful implementation of activities.

• Proficient writing and verbal communication skills.

• Relevant computer software skills (including, at a minimum, the standard applications in MS Office).

• Ability to manage their own work to job and performance standards.

• Must be able to read, write and speak fluent English fluent in host country language.

Competencies:

There are 31 FHI 360 development competencies, of greatest focus for this particular job will be:

• Project Management (Planning and Time Management) - Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resources efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.

• People Management (Making Others Great) – Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicits feedback monthly at the very least. Helps establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.

• Creating and Managing Systems and Processes – Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.

• Employees are expected to possess or have high potential for the development of these three fundamental competencies.

Problem Solving & Impact:

• Demonstrates the ability to assess needs within agreed upon duties and considers course of action best to meet those needs.

• Effectively applies knowledge of technical area to solve a range of problems.

• Demonstrates the ability to develop solutions to problems that cannot be solved using existing methods or approaches.

• Faulty decisions/ recommendations /failures to complete assignments will normally result in serious delays to assigned projects resulting in considerable expenditure of additional time, resources, and funds.

• Decisions and actions impact primarily workflow, project processes and timeframes.

• Problems encountered are varied, requiring review of practices and precedents to resolve.

• Problem solving involves evaluating and resolving discrepancies with data, analyses, processes, etc. within prescribed guidelines.

• Policies or guidelines exist for most problems; others must be referred to by a supervisor or more senior professional.

Supervision Given/Received:

• May supervise junior staff members.

• Coordinates own workflow and sets individual priorities.

• Works under general guidelines for completion and accuracy as determined by the supervisor.

• Accomplishes results through lower-level staff managers or through experienced staff who exercise independence in their assignments.

• May manage a centralized functional area of activity.

• Serves as mentor to more inexperienced technical staff.

• Typically reports to a Director.

Education:

• Master’s degree or equivalent required in  sociology, communication,  Health communication,  social and behavior change, public health or related field

• Project Management (PM) Certification preferred.

Experience:

• A minimum of 8+ years working on KM and/or CLA elements, monitoring and evaluation  within development programs, with a preference for SBC or demand creation project experience

• Field experience in developing and implementing health projects and programs in Ethiopia and/or other African countries that have demonstrated impact, at scale

• Strong understanding of the current state of the health sector in Ethiopia, with experience working on programs addressing at least three of the following areas: MNCH, FP/RH, malaria, nutrition, EID

• Understanding of widely accepted formative research, pretesting, and monitoring and evaluation methodologies for SBC programs

• Understanding of capacity strengthening strategies and approaches to develop and strengthen SBC knowledge, ability, and skills among a wide array of technical staff

• Ability to translate research, learning, and technical information into practical tools and approaches that facilitate knowledge sharing for diverse, segmented audiences and through appropriate channels

• International or Domestic (US) Program Development or Program management preferred.

Typical Physical Demands:

• Typical office environment.

• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.

• Ability to sit and stand for extended periods of time.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 10% - 25%

Date Revised: 9/13/2021

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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