Overview 

REALITY REAL ESTATE is one of the fastest growing real estate companies in Addis Ababa which specializes in building luxury apartments, commercial and Office buildings. 

Job summary:            

Customer Service Officer  is responsible to act as the face of a company and directly work with customers to answer their questions or provide additional support where needed. The Officer is also responsible for answering customers’ questions through a variety of means such as in person,  email, or phone calls, online chats & then redirect them to the appropriate  Office or department. The Officer is expected to ensure excellent office service standards, efficient response to customer inquiries and maintain high level customer satisfaction.

Main duties and responsibilities:

• Greets and welcome guests and visitors as soon as they arrive at the office;

• Acts as representative of the company by providing product/ services or any other information as per communication policies and  procedures;  

• Provides accurate, valid and complete information to customers by using the right methods or tools; 

• Answering patiently customers’ questions through in person/phone calls/ email  then redirect them to the appropriate department or Person;

• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and  follows up to ensure resolution in cooperation with concerned managers or employees; 

• Identifies and assesses customers’ needs and build sustainable relationships and trust with them through open and interactive communication; 

• Organize and keep detailed customer records for updating customer records after each interaction with that customer;

• Organize s and makes arrangements for appointments and meetings; 

• Maintains office security by following safety procedures and controlling access via the customer desk (visitors badges);

• Provides proactive customer response though collecting and analyzing customer feedback or opinion by sharing the same to the  management when required;  

• Tries to acquire knowledge of  the company’s products or services, policies and customers’ management  processes to improve  handling customer service requests and inquiries ; 

• Maintains personal and customer desk cleaning and its convertibility; 

• Prepares periodic reports (daily, weekly & motherly) and submit to Immediate supervisor; 

•  Performs other similar activities as assigned  by concerned body;

Required:    1

Career Level:   Medium to senior 

Employment Type: Permanent 

Job Requirements

Qualification and Experience: 

• Bachelor Degree in Secretary Science and Office Management/Marketing or related fields with a minimum of 5 years work experience out of which 3 years must be in similar position in real estate sector or construction.

Competencies:

• Proven work experience as Customer  Service Officer  in a fast-paced environment,

• Customer orientation and ability to adapt to different types of working conditions,

• Excellent communication & interpersonal relations,

• Ability to multi-task, prioritize, and manage time effectively,

• Proficiency in Microsoft Office Suite,

• Professional attitude and appearance,

• Patience and empathy.

How to Apply

• Submit your non-returnable applications letter, CV and relevant supporting documents in a word or PDF file via email: realityapartments@gmail.com by mentioning the job title in the subject line or in person to Reality Real Estate Office, located around bole brass, near Yugo City Church, first floor. For further information contact Tel. +251116663339

• Only short-listed candidates will be contacted and application after deadline shall not be accepted. 

• Deadline for application:  January 3, 2024