• Answer incoming calls and emails from customers regarding our products, services, and accounts.

• Proactively identify customer needs and provide accurate and timely information and solutions.

• Troubleshoot and resolve customer issues related to our products and services.

• Up sell and cross-sell additional products and services to qualified customers, meeting or exceeding sales goals.

• Document customer interactions and maintain accurate records in our CRM system.

• Adhere to company policies and procedures, ensuring all interactions are professional and courteous.

• Actively participate in ongoing training and development opportunities to enhance your skills and knowledge.

• Contribute to a positive and supportive team environment.

Job Requirements

• Bachelor's degree in marketing, computer science, MIS, or a related field.

• Previous experience in a customer service role.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers

• Strong active listening skills and the ability to understand customer needs and concerns.

• Problem-solving skills and the ability to think critically and find solutions to complex issues.

• Proficiency in written and verbal communication, with a clear and articulate speaking voice.

• Ability to multi-task effectively and prioritize tasks in a fast-paced environment.

• Strong computer skills, including proficiency in Microsoft Office Suite and CRM systems.

• A high level of accuracy and attention to detail.

• A positive and enthusiastic attitude with a focus on customer satisfaction.

• Bilingual skills are a plus.

How to Apply

Interested applicants are invited to submit their application, CV and non-returnable copies in person to Gift Real Estate Plc Head Office, located on Bole road in front of Getu Commercial Center, Bahir Building 8th floor Room No 803 or Email via giftrealestatehr2020@gmail.com

Tel 0114655558/0114671975

Gift Real Estate plc 

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