The Regional Manager will be responsible for the overall strategy and the day to day operation management and control of Direct Channel activities within his/her KFT designated region.

Roles and Responsibilities:

• Reports to the Direct Channel Operations Manager in regards to overall performance as well as the daily/weekly and monthly strategies.

• Ensure operational and administrative activities which include agent activation logistic management (devise distribution, training material, required prints and stationeries supply and distribution points, marketing material are available and distributed to the required location; and utilized properly as per the KFT policies.

• Lead and manage the overall regionally approved KFT strategy and the day to day operation management and control of Direct Channel activities within his/her designated region.

• Make decisions concerning overall performance and sale strategies with the prior approval from the Direct Channel Manager.

• Support, Coach, Train, Mentor and supervise the performance of the Zonal Coordinators, Sales Officers and KFT designated employees within the KFT designated region; Set target and Provide Work directions and ensure that the operation is running smoothly

• Review the operation performance of KFT employees and partners within the KFT designated region and Identify the skill gaps and plan for training and capacity building programs to enhance the operational excellences

• Monitor and evaluate performance of the regions and report the progress regularly

• work closely with the customer service department to ensure that feedback from customers are acted on within agreed SLA's

• Liaise with the relevant local stakeholders -local government and others

•    Ensure the effectiveness and efficiency of the regional operations management, enabling effective leveraging one infrastructure for multiple business of the company,

• Undertake intensive operation research

• Co-ordinates activities within the regions

• Provide consolidated Report of overall activities of the regions

• Provide solutions and support to escalated operational challenges

• Liaison communication between the head office departments and the centers

Job Requirements

SKILLS AND COMPETENCIES:

·         Knowledge of budget and financial management processes and the ability to work in a cost-effective manner

·         Customer orientated, flexible approach and the ability to foster and encourage this in others,

·         solution focused with the ability to work quickly, accurately, timeliness, attention to detail and flexibly in changing circumstances

·         Resourcefulness and creativity to provide the most effective support to line management

·         Leadership and managerial skills;

·         Financial Management Skills;

·         People Management Skills;

·         accuracy, timeliness, attention to detail

Job Requirements:

 Education: Bachelor & degree in Business Administration, Management, Economics, or related field.

 Experience: A minimum of 3 years relevant work experience in training and development or related fields.

How to Apply

Interested Applicants should submit a well-prepared and updated CV along with an application letter stating the position; No additional document is required at this stage.

 Applications should be mailed to cv@kifiya.com and should state the position on the subject of the email. 

 KIFIYA WILL CONDUCT THE INTERVIEW AS IT COMES