Job Expired
Dashen Bank
Business
Business Management
Addis Ababa
4 years
1 Position
2024-01-05
to
2024-01-14
Business Management
Information Technology
Computer sciences
Economics
Full Time
Share
Job Description
Contact Center Agent - with Oromifa language requirement
Place of work- Addis Ababa
DB/Vacancy- 0008/24
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards
Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
BSc. Degree in Computer Science, IT, Information Systems
Fluency in Oromifa language (speaking and writing) is required.
Experience
· Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.
· Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
· Creativity and innovation skills.
· Action oriented.
· Quality focus and attention to detail.
· Professionalism and integrity in line with Dashen Bank values.
· Good oral and written communication skills.
· Critical and analytical thinking and problem solving skills.
· Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
· Good customer relationship management skills (internal and external customers)
· Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or benchmarks
Knowledge of Banking product and services
Knowledge of customer relationship and service quality management.
Knowledge and experience in modern sales and marketing practices in financial services industry.
Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service
Project management skills.
1. Interested and qualified applicants should apply through CLICK HERE
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV through THIS LINK
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)
NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
Female applicants are highly encouraged to apply
Fields Of Study
Business Management
Information Technology
Computer sciences
Economics
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