Wine making has been a part of the Ethiopian culture for more than a millennium, dating back to the Axumite era. Although this traditional method has survived all that time, the methods, quality, and variety stayed the same. In 1943 GC (1936 Ethiopian Calendar), a Greek family started the first winery in Ethiopia around followed by an Italian family who established their winery at Mekanisa. The two ventures where nationalized in 1973 and regrouped in one entity that was named Awash Wine. Since that time, we have grown to be one of the country’s most loved brands-a market leader that is interwoven with the cultural fabric of the county.

• Customer Service & Logistics Manager is responsible for the inbound and out bound logistics and customer demand fulfillment. This encompasses the management of transportation, warehousing, and distribution of goods of the company.

§  Strategically plan, coordinate and manage the warehouse operation and transportation of goods between plants and agents.

§  Monitor the available storage capacity needed and anticipate any possible situation.

§  Organize the proper storage of goods and respect the stocking standards.

§  Conduct periodically a physical inventory counting of goods by SKU.

§  Compare physical stock versus theoretical stock; report and justify discrepancies.

§  Ensure effective warehouse management and stock reconciliation.

§  Communicate to shelf-life limit according to ISO specifications.

§  Manage stock rotation according to FIFO method.

§  Ensure effective logistics and warehouse coordination to keep customer satisfaction.

§  Assures the availability of required bottles for production, and make sure they arrive to the production site on time in full

§  Efficient allocation and management of primary transportation.

§  Ensure preparation of loading and unloading orders.

§  Manage the transport of products to the branches & depots on time in full and quality.

§  Confer with department heads to coordinate production storage and transfer of finished goods and returns.

§  Proper management of bottle and crate purchase from request to collection and GRN issuance.

§  Abide by all safety procedures related to personnel, machinery, equipment, and storage conditions.

§  Ensure the department operates in accordance with Company policies and procedures.

§  Develop and implement procedures that enable efficient delivery of national distribution system.

§  Leads products/stock standard storage depending up on the capacity and demand.

§  Manages distribution costs and budget.

§  Develop and implement a strategy to returnable packaging material (RPM) management system.

§  Calculate annual bottle requirement and propose the budget for investment.

§  Manage truck turnaround time and residential time using Telematic system.

§  Achieve financial objectives by monitoring the distribution expenses against budget.

§  Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

§  Maintain on time agent delivery asper of their demand requirement.

§  Respond to customer service issues in a timely manner.

§  Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs.

§  Ensure the department operates in accordance with Company policies and procedures.

§  Follow-up employee’s attendance and report to Human Resource department.

§  Arrange and lead the monthly department team meeting and share points raised to concerned individuals and departments.

§  Attend weekly and monthly regular management meetings and share the information to his/her team.

§  Responsible for coaching and mentoring subordinates while providing ongoing instruction and support.

§  Conduct one-on-one meetings for subordinates and give feedback on their current performance.

§  Follow-up the performance of staffs constantly and conduct Mid-year and Annual Performance Review for his/her subordinates.    

§  Facilitate and maintain effective communication of achievements, plans, expectations and goals of the company to his/her team.

§  Identify the manpower requirement for his/her department and attend departmental recruitment and selection process.

§  Identify the skill gaps or training and development needs for his/her team and report to HR.

§  Ensure the Quality and Food Safety Policy to ensure the ISO standard implementation in the company. 

§  Implementing quality and food safety objectives and clearing non-conformists reported following audits.

§  Managing tasks in compliance to the system including infrastructure requirements.

§  Communicating new procedures, policies, formats, work instructions and for any changes of raw material, process and product related to QFST and verifying records.

§  Understand the SLA and execute monthly performance KPI for order management.

Performs other related tasks as assigned by the immediate supervisor.

Job Requirements

EDUCATIONAL BACKGROUND, EXPERIENCE:

• MA/BA Degree in Business Management, Logistics Management, Supply chain management, Materials Management, Management, Finance, Procurement, and Logistics.

• At least eight years’ experience in Customer Service, supply chain, procurement, or related field of which at least 5 years’ experience at managerial level in FMCG

How to Apply

• Interested applicants who meet the minimum requirements may send their application and CV to THIS LINK for ten (10)  consecutive days after the first day of this vacancy announcement.  Only shortlisted applicants shall be contacted.