• Position: Director Rooms

• Deadline: January, 15/2024

POSITION: Director Rooms

NUMBER OF VACANT POSITION(S): 1 (one)

ANNOUNCEMENT SCOPE (LABOR MARKET): Local

SUMMARY: 

As Director of Rooms you’ll Directly supervise all Front office, Housekeeping, Laundry and Recreation club personnel and ensure proper completion of all front office duties; Verifies that accurate room status information is maintained and properly communicated; Administer all housekeeping and all laundry facilities and ensure a secure environment for all guests; Ensure that the highest standards for cleanliness, ensure that guest requests are responded to promptly; Manage Plans, supervises and inspects all works related to the activities of Laundry and; Coordinates and follows up the installation, repair, maintenance, and operation of Laundry and machinery, ensures the completion of remaining work in accordance with the schedule Administer operation of the recreation department, Ensure the guest experience is relaxing and in accordance with the hotel's standards; Ensure the clubs and wellness equipment is maintained in good working order at all times. 

N.B.: The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. The incumbent may be required to perform position-related tasks other than those specifically listed in this summary.

KEY ACCOUNTABILITIES: 

People 

• Support and actively participate in the planning and execution of the hotel’s overall staff development and retention efforts.

• Identify the training needs of the department and implement a training plan in conjunction with the section heads.

• Ensure that the department is fully always manned as per the manning budget.

• Handles customer complaints effectively in close liaison with other departments.

• Takes corrective action when required to improve safety at work areas.

• Participate in task forces and committees as requested.

• Coordinate induction and training of starters in the department.

Guest Experience 

• Conduct frequent hotel inspections in one or more of the following areas daily (Guest rooms, public areas, Rooms and housekeeping back-of-house areas) and to ensure that the necessary follow-up work of the area(s) inspected is completed.

• Actively participate and contribute to all Rooms and housekeeping departments’ daily functions to ensure the highest level of service is being always delivered throughout the hotel.

• Conduct frequent hotel inspections in one or more of the following areas daily (Guest rooms, public areas, Rooms and housekeeping back-of-house areas) and to ensure that the necessary follow-up work of the area(s) inspected is completed.

Responsible Business 

• Develops, recommends, and interprets policies, procedures, plans and programs for activities pertaining to room division.

• Develop, recommend, implement, and manage the Rooms Division’s annual budget, business/marketing plan, forecast and objectives to meet /exceed Management expectations.

• To formulate a capital expenditure, plan each year according to the needs of the department.

Financial 

• Assists in the preparation of Rooms Sales and Expenses budget.

• Manage the overall effort of revenue-producing accountable areas towards maximization of gross revenues and revenue per room (i.e., occupancy increases, rate management, effective selling, suggestive selling, etc.).

• Initiate daily checks on standards and quality to maximize on scores in the monthly CSI.

• Approval of all Rooms Division purchase requests.

DELEGATED RESPONSIBILITIES

• Director Rooms exercises control over the duties and responsibilities, which he/she has delegated to the following positions: 

MANAGER FRONT OFFICE 

• Directly supervises all front office personnel and ensures proper completion of all front office duties; Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department; Verify that accurate room status information is maintained and properly communicated.

EXECUTIVE HOUSEKEEPER 

• Administer all housekeeping and all laundry facilities and ensure secure environments for all guests; Ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel; ensure that guest requests are responded to promptly; ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces. Manage and coordinate the resources, tasks, requirements, systems, and processes related to housekeeping and laundry operations.

MANAGER RECREATION CLUB

• Administer operation of the recreation department, including swimming pools, fitness, bicycles, golf cart rentals, kayaks/canoes, and adult/family/youth activities. Duties include programming, reservations, staff training and supervision, facility maintenance, and instruction; Ensuring the guest experience is relaxing and in accordance with the hotel's standards; Ensuring the clubs and wellness equipment are always maintained in good working order.

QUALIFICATION REQUIREMENT: 

EDUCATION & EXPERIENCE: 

• A Minimum of BA Degree in Food and Beverage Service, Hotel Management, Restaurant Management,Hotels and Tourism Management, Cooperative Business management or any other related field from an accredited College/university with a minimum of 12 years of experience out of which two years as Manager/ equivalent capacity in a big scale catering institutes or 4/5 star hotel

OR

• MA Degree in Food and Beverage Service, Hotel Management, Restaurant Management, Hotels and Tourism Management, Cooperative Business management or any other related field from an accredited College/university with a minimum of 10 years of experience out of which two years as Manager/ equivalent capacity at a big scale catering institutes or 4/5 star hotel

Essential Competencies: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Proficient oral and written English communication skills.

• Good communication skills and commitment to delivering a high level of customer service.

• Strong leadership skills

• Positive attitude

• Excellent planning and organizing skills

• Strongly committed to teamwork and customer service

• A high level of organization, constant follow-through, and meticulous attention to detail.

• Effective time management and self-motivation in working independently toward team goals. 

• The ability to remain calm under pressure and adapt to unexpected tasks and challenges. 

• Ability to work in a collaborative environment and lead a team.

How to Apply

If you’re interested, please apply by sending your resume to Careers@ethiopianskylighthotel.com or in person at the Ethiopian Skylight Hotel Human Resources Office before January 15, 2024. 

N.B: Please write the Position Title ”Directors of Rooms” in the subject line of the email.

Thank you for your interest, and we look forward to hearing from you