Digital End User Officer

Place of work- Addis Ababa

DB/Vacancy- 0019/24

The Digital End User Officer is responsible for promoting business for the Bank by maintaining good customer relations, ensuring alternate channel service and activities of the Bank is running smoothly and efficiently

Academic & Professional Qualification

• Bachelor’s degree in Management Information System, Business Administration and Information System, Marketing or any other equivalent field.

• Professional qualifications in IT will be an added advantage

Job Requirements

Experience

·         At least four (4) years of relevant work experience.

Behavioral Competency

 Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

 Creativity and innovation skills.

 Action oriented.

 Quality focus and attention to detail.

 Professionalism and integrity in line with Dashen Bank values.

 Good oral and written communication skills.

 Critical and analytical thinking and problem solving skills.

 Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

 Good customer relationship management skills (internal and external customers)

 Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.

• Excellent customer facing/customer service skills.

• Able to work under pressure and meet deadlines.

Good knowledge of Word, Excel, Outlook and other office

How to Apply

1. Interested and qualified applicants should apply through  CLICK HERE

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV through THIS LINK

4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

N.B. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·         Female applicants are highly encouraged to apply