IFB Branch Operation Support Officer

Place of work- Addis Ababa

DB/Vacancy- 0020/24

Job Summary

• The IFB Branch Operations Support Officer is responsible for providing support to branches on IFB-related customer services in accordance with IFB standards and guidelines.

Academic & Professional Qualification

• BA Degree in Accounting, Economics, Business Administration, Management or in a related fields

Job Requirements

Experience

·         At least Four (4) years post qualification experience in a similar role.

Behavioral Competency

 Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

 Creativity and innovation skills.

 Action oriented.

 Quality focus and attention to detail.

 Professionalism and integrity in line with Dashen Bank values.

 Good oral and written communication skills.

 Critical and analytical thinking and problem solving skills.

 Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

 Good customer relationship management skills (internal and external customers)

 Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understanding of Interest Free (Islamic) banking operation, IFB Deposit and Investment/Financing products and working knowledge Shari’ah principles pertaining to IFB.

•  Understanding of relevant Shari’ah requirements applicable to Islamic financial business.

• Knowledge of IFB mode of finance/investments and associated risks

• Proven experience in bank processes standardization and process improvement.              

• Knowledge and effective application of all relevant banking policies, processes, procedures and internal control guidelines to consistently achieve required compliance standards or benchmarks.                                                                     

• Proven experience within a Customer Service environment.                                      

How to Apply

1. Interested and qualified applicants should apply through THIS LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

4. Login to THIS LINK and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·         Female applicants are highly encouraged to apply