About Frontieri: Frontieri Consult PLC, based in Addis Ababa, Ethiopia, has been a key player in consulting since 2008. We're not just local; we have branches in Juba, South Sudan, and Berlin, Germany. Our focus? Research and consulting across various development areas for governmental, non-governmental, bilateral, and multilateral organizations.

We've got a stellar team of researchers here in Ethiopia, collaborating globally on projects in Social Protection, Development, Education, and Health. Check out www.frontieri.com for the full scoop.

But that's not all. We're on a mission to transform ourselves and make a mark globally. East Africa and beyond, here we come! And we're looking for a Senior Business Development Officer to join the adventure.

At Frontieri, our diverse workforce covers Agriculture, Economics, Health, Education, and more. We're all about innovative thinking and thought leadership, pooling our bright minds for some serious on-the-ground, data-backed research. And yes, we've built a culture that cares about your well-being, personal growth, and career advancement. Because at Frontieri, we believe in nurturing talent and making a real impact.

Overview

This position is dedicated to advancing the goals of the Client Service Office, with a primary focus on achieving the highest client satisfaction through the delivery of best-in-class service. As the Senior Client Service Officer, the position holders’ responsibilities include proofreading, editing, and working with the technical team to deliver quality content. Ultimately, will ensure that our written products meet the highest quality, inhouse style guide and ensure the best client experience

The position holder will work with a team of writers and designers to ensure content meets the consulting firm’s brand’s guidelines and that all copy is accurate and free of grammatical errors.

The role encompasses overseeing communication material publications and ensuring the rigorous implementation of quality service standards, all aligned with the firm's overarching mission and vision.

Duties and Responsibilities:

I. Ensuring Technical Quality of Services

• Evaluates Inception Reports to ensure they reflect the outlined quality indicators.

• Maintains up-to-date information on ongoing projects through the Zoho platform, ensuring progress aligns with set timelines.

• Ensures outgoing research reports have clear objectives and research questions as specified in the ToR.

• Verifies appropriate methodological approaches and conduct a thorough analysis of data with conclusions aligned with recommendations.

• Facilitates the review of TPs and reports before submission to clients.

• Organizes learning sessions based on positively and negatively assessed TPs and other reports.

• Assesses the quality, relevance, and creativity of infographics, focusing on data presentation, formatting, and layout.

• Participates in regular project evaluation meetings and support the quality assurance team.

II. Providing Copy and Content Editing Services

• Conduct copy editing and content editing tasks to enhance the quality of various documents.

• Offer regular editorial feedback to staff members to address observed gaps.

• Prepare an editing manual for the organization, including guidelines and standards for quality deliverables.

• Review and revise materials for publication in newspapers, magazines, radio, TV, and websites.

• Establish standard formats for research reports, PowerPoint presentations, and different templates.

III. Managing Company-Client Relationship

• Collaborates with business unit leaders to address potential client complaints.

• Maintains smooth and healthy communication with clients.

• Enhances the client service experience to promote organic growth through quality service provision.

• Developes and implement methods to record, assess, and analyze client feedback.

IV. Designing Policies, Strategies, and Procedures for High-Quality Client Service

• Create a culture and processes that support goals and objectives related to quality service.

• Develop strategies and guidelines to enhance service quality.

• Implement and execute policies and procedures for facilitating quality service.

• Establish performance metrics for clients and internal staff.

• Understand specific quality requirements and expectations of clients.

• Stay informed about industry developments and apply best practices for improvement.

• Enhance staff performance by setting clear and accountable performance measures.

• Ensure quality assurance and induction programs for new hires led by business unit leaders.

• Identify and acquire updates and expansions to technology, equipment, and policies for improved service quality.

• Deliver training on research report writing to newly hired staff members.

• Develop necessary company profiles, brochures, flyers, and proceedings.

Job Requirements

Qualification and Experience Requirements

• PhD or Master’s degree in English language and literature, English Language Teaching, Teaching English as a Foreign Language, Journalism and Communication, Applied Linguistics and Communication, Journalism, or a related field.

• Total of 8 years’ experience with 5 years in copy editing, or a similar role within the consulting industry, academia, and international firms.

• Good knowledge of the research and consulting industry, preferably with experience in Africa and international markets.

• Proficient in desktop publishing software and Microsoft Office

• Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.

• Demonstrated experience in leading and managing cross-functional teams, fostering a collaborative and results-oriented work environment.

• Proficiency in English is required, and knowledge of other languages spoken in the company's operating regions is a plus.

Technical and Other Skills

• Excellent writing skills.

• Attention to detail.

• Ability to work in a fast-paced, deadline-driven environment and handle multiple projects simultaneously.

• Proactive and self-driven with a passion for driving organizational growth.

• Excellent organizational and time management skills.

• Ability to work in a team spirit with problem-solving and decision-making traits.

How to Apply

Candidates who are interested and fulfill the requirements shall submit their application/ motivation letters along with their updated CV via email; at career@frontieri.com  by mentioning the position title on the subject line.