Position:-GBV/CARM ASSISTANCE  

Location:- Negelle, 

Position Status: Full Time

About Mercy Corps

Mercy Corps has been present in Ethiopia since 2004 working to drive bold and transformative ideas, working closely with government, the private sector and civil society actors to build a more resilient country, ensuring that programs are responsive to and influenced by participants and stakeholders. Our vision is to enhance the resilience of climate and conflict-affected communities through market systems development for improved livelihoods, access to food, and safe and clean water to thrive in the face of crises. Our strategy focuses on the four outcome areas of: 1) Economically marginalized populations have improved and diversified livelihoods, income, and assets; 2) Pastoralists, farmers, and households have access to sustainably produced, safe, nutritious food; 3) Social cohesion and inclusive governance processes are built in crisis-affected communities; and 4) People have equitable, sustained access to clean water and sanitation for domestic and productive use.  Currently we operate in the regional states of Afar, Amhara, Gambella, Oromia, Somali, Sidama, Southern Ethiopia, Tigray and Addis Ababa city administration working with a diverse base of donors that includes United States Agency for International Development (USAID), European Union, GAC, Hilton Foundation, United Nations (UN), JOA, Sweden, EKN, and other foundations.

Mercy Corps takes a participatory approach in engaging with local communities throughout the program design and implementation. A Community Accountability Reporting Mechanism (CARM) is an essential part of Mercy Corps’ commitment to excellence and integrity, by providing individuals, organizations, local groups, and other stakeholders a means of raising concerns about potential staff misconduct or sharing feedback or programmatic activities (positive and negative) with Mercy Corps, independently from program operations. In the context of Ethiopia, rolling out and implementing CARM will ensure that the Ethiopia country team will continue to uphold Mercy Corps’ high standards of accountability. In addition to this the position holder shall be in charge of technical quality implementation and delivery of the standalone Child Protection and GBV related activities and mainstreaming of Gender and protection in all focus area of the EHF multisectoral project in the assigned Woreda. The position holder will mainly be responsible in the daily implementation; and consultation with government agencies, humanitarian actors and community members to identify Children, GBV and protection risks and to develop possible strategies to mitigate protection risks and to strengthen response and prevention capacity of various actors. In addition, the position holder is also responsible to provide capacity building trainings on different protection topics including basic protection principles, GBV and CP case management, prevention, and response mechanisms, PSEA and safeguarding to government line bureaus, community representatives, community volunteers, and other humanitarian actors. S/He will be responsible for day-to-day activity implementation in the Women and Girls Safe Spaces and Child friendly Spaces and community-based sensitizations. S/He will also be responsible for documentation of GBV and Child Protection related activities, compile reports (weekly, and monthly); as well as represent Mercy Corps in protection and GBV related coordination forums such as Zonal and Woreda levels protection, CP/GBV cluster, PSEA Network and so on.

General Position Summary

• Under the supervision of the MEL officer (based in MC Negele Field office) the GBV/CARM assistant officer will oversee CARM implementation within the program, dividing his/her time between the continued establishment, maintenance, management, and adaptation of CARM implementation in the program.

Essential Job Responsibilities

 Strategy & Vision

• Work with program team to establish feedback collection channels.

• Work with program teams to establish internal and external referral mechanisms.

• Develop Information, Education and Communication (IEC) materials for community members that include Mercy Corps values and how to provide feedback and/or report concerns.

• Design and disseminate communication material that promotes the use of feedback mechanisms (e.g. distribution signs, community signs and banners, etc.).

Responsibilities

 GBV program management

• Assist GBV related programs working with GBV Protection officer, specialist, and Advisor.

• Facilitate proper implementation of GBV and Child Protection related activities of the project.

• Provide trainings for Mercy Corps, government staff and other service providers in the areas on GBV and CP case management and PSS, prevention of sexual exploitation and abuse, interagency standing committee guideline/IASC/ on Gender Based Violence /GBV/, GBV and CP basic concepts, GBV and CP referral and coordination mechanism and so on.

• Work with Women and Social Affairs office and other service providers of CP, GBV and psychosocial support providers on case management and MHPSS.

• Conduct GBV and CP service mapping and coordinate with service providers to strengthen service provision and to support vulnerable children and GBV survivors to have timely and multi- sector response services as required.

OVERSEE CARM IMPLEMENTATION

• Collect, record and response to feedback from the community & partners using the established CARM feedback channels.

• Establish and follow up appropriate feedback is efficiently directed through the correct channels.

• Identify, and follow-up on complaints which are serious and sensitive, including engaging management as necessary to respond appropriately.

• Conduct field visits, spot checks, trainings, and follow-up on specific feedback cases.

• Support program team to encourage community participation during program implementation.

MAINTAIN CARM DOCUMENTATION

• Create and consolidate monthly program -level CARM report for relevant stakeholders, that presents CARM findings, successes, trends, tweaks to implementation processes, and adaptation as a result of feedback received.

• Capture programmatic adaptation resulting from CARM feedback within impact stories on a monthly basis, meeting with other team members as necessary.

• Ensure maintenance of CARM program-level database.

SUPPORT CARM COORDINATION

• Brief the program team on a weekly basis and/or as necessary regarding the status of and updates regarding high-level CARM cases.

• Liaise with Mercy Corps country level CARM team as necessary regarding the status of high-level CARM cases

• Advocate for CARM needs at the program-level, identifying gaps in budgeting staffing, time, or other areas.

CAPACITY BUILDING

• Conduct CARM & safeguarding sensitization sessions for program team, community and other stakeholders

• Train staff on receiving complaints and feedback and on community sensitization, particularly on informing communities and handling feedback on sensitive subjects of potential staff misconduct.

• Conduct training on different CARM channels to staffs, community and other stakeholders.

Finance & Compliance Management

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.

• Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

Influence & Representation

• Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.

• Communicate effectively to ensure overall project targets and donor obligations are met.

GEDSI (GENDER, EQUALITY, DIVERSITY AND SOCIAL INCLUSION) 

• Understand and aware GDI related priorities of the country office and contribute for the realization of priorities (continually work to understand and be aware of the gender diversity and inclusion priorities of the country office and contribute in the execution)

• Promote gender equal and inclusive workplace culture in a day-to-day interaction with a team member, partners and program participants. 

Security

• Ensure compliance with security procedures and policies as determined by country leadership.

• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning 

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

SUPERVISORY RESPONSIBILITY: NONE

REPORTS DIRECTLY TO: MEL Officer, and GBV & Protection specialist

WORKS DIRECTLY WITH:      Area manager, CARM Advisor, Protection Advisor, GBV & Protection specialist MEL officer, Field officers, including Mercy Corps participants 

Job Requirements

KNOWLEDGE AND EXPERIENCE:

BA degree in Gender and social development, Sociology, Psychology, Social work, or other similar social and Natural science field of studies

Minimum two years’ work experience in GBV, Child Protection and Protection related roles (Experience working in NGO is an advantage)

SUCCESS FACTORS:

• Emotional maturity and physical stamina.

• Responsible and trustworthy.

• Demonstrated ability to work effectively with diverse group of people.

• Good communication skills, written and oral are required.

Ongoing Learning

This project will be adaptive based on learning and evidence emerging from program interventions and research.

Additionally, in support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

How to Apply

All qualified individuals are invited to apply for the advertised position. All applications, including a CV, three references, and all applicable official papers, must be sent electronically.

Only candidates that are short-listed will be acknowledged and called for interviews.  

“Mercy Corps is an equal opportunity employer promoting gender, equity and    diversity. Qualified female and young candidates are strongly encouraged to apply. We are committed to empower women and youth.” 

Link- CLICK HERE

DEADLINE FOR ALL APPLICATIONS: 26 January 2024/ 4:00 PM