Job Summary

Responsible for acting as a liaison among sales, transport and warehouse team. Over all responsible for sales order processing, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Functions

• Receive daily sales orders from company sales representatives via group address and crate sales order in the system accurately

• Make sure that the customer is registered and approved agent to distribute our products

• System check product or Finished Goods availability in the warehouse to make sure we can stratify the order

• Verify from the system that pricing is correct and the order is confirmed to serve

• Make sure that the order does not exceed approved credit limit to serve.

• Make sure stock allocation is done properly as per agreed company policy

• Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.

• Generate picking list for the order and provide same to warehouse to arrange delivery or shipment

• Request transport section to arrange equivalent Truck for delivery for the order

• Make sure invoicing and attachment done accurately and completely

• Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official

• Follow-up timely collection of proof of deliveries

• Report daily sales executed to concerned bodies at the end of the business day

• Record pending orders accurately and communicate same to sales and logistics team

• Record and Resolve customer complaints via phone, email or mail

• Use telephones to reach out to customers and verify account information.

• Assist with placement of orders, refunds, or exchanges.

• Work with customer service manager to ensure proper customer service is being delivered.

Job Requirements

Competences

• Demonstrated acceptable skills on Microsoft office applications

• Knowledge of sales and marketing management

• Knowledge of customer handling

• Excellent interpersonal and communication skill

• Knowledge of sales order processing and dispatching

• Able to work with others and good team player

• Good time-management skills

• Able to execute multiple tasks at a time and willing to work under pressure

• Experience working in ERP and any sales and marketing activity is a plus

Education Qualifications and Requirement

• First Degree in Marketing, Sales, Business Administration from recognized institutions 

Experience

Minimum of 2 years of experience in customer service, sales or marketing.

How to Apply

Application instruction

Please title your application with subject line: -"Customer Service Officer - Akaki Kality"

Candidates meeting the above-required qualifications are invited to send their CV via email: careers@samanu.com

Only those applicants who meet the above criteria will be contacted for an interview.

Application deadline: January 27, 2024