Supervisory Consular Assistant (IV Team Lead) at US Embassy
Summary:
The U.S. Mission in Addis Ababa/Ethiopia is seeking eligible and qualified applicants for the position of Supervisory Consular Assistant.
The work schedule for this position is:
Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: Yes
Relocation Expenses Reimbursed: No
Travel Required: Not Required
Duties
The incumbent serves as Immigrant Visa (IV) Team Lead for Immigrant, Diversity, Asylee (Visas 92) and Refugee (Visas 93) follow-to-join, and fiancée (K) visas and is directly supervised by the Supervisory Immigrant Visa Assistant. As IV Team Lead, the incumbent oversees the work of a team of up to four IV Assistants involved in all aspects of processing immigrant visas. This includes in-person intake and customer service to immigrant visa applicants, as well as US citizen and foreign clients; collecting applicant and petitioner documentation and preparing cases for officers to conduct interviews and adjudication; administering s the online IV appointment system, communicating with applicants, petitioners, and legal representatives on immigrant visa related issues; data entry into the computerized consular systems; performs quality assurance and printing of authorized visas; flags suspect documents or other fraud indicators for the Consular Officer and Fraud Prevention Unit staff, as appropriate; and maintains physical and electronic records, including sensitive P II, under Department's Disposition schedule and Consular Records policies. The IV Team Lead is also directly responsible for maximizing the efficiency of the team by improving workflow, and procedures and building the team’s expertise in the U.S. immigration process.
Qualifications and Evaluations
Requirements:
EXPERIENCE: A minimum of three years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving experience is required; at least six months of the three years must be work experience in a consular section. A minimum of six months experience as a team lead or supervisor is required.
Note: Please upload all work experience copies of yours under "Other Document 1 or 2"
Education Requirements:
Education: Completion of two years of college or university studies is required.
Evaluations:
LANGUAGE:
English speaking, reading and writing - Level IV (Fluent) is required.
Amharic speaking, reading and writing - Level IV (Fluent) is required. (These may be tested)
(You are required to pass the English Placement Test (EPT) that is conducted by the Human Resources Office).
SKILLS AND ABILITIES:
Intermediate knowledge of MS Word, and Outlook, MS Excel and PowerPoint is required.
Must have good interpersonal skills and be able to lead a team effectively to accomplish section goals. Must be able to perform work with accuracy at a quick, rapid pace and demonstrate attention to detail.
Must be able to deal effectively with the public, exercise tact, and be able to work under continuous pressure and time constraints.
Must be able to draft a variety of written correspondence in both English and local languages.
Must be able to explain complex consular laws, regulations, and procedures to a variety of audiences.
Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly. (These may be tested)
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Addis Ababa, Ethiopia may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on the letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
Salary: USD $12,764 /Per Year
Work Schedule: Full-time - The work schedule for this position is: • Full Time (40 hours per week)
How to apply
