We are here for our neighbors in need, who are suffering in this broken world.

ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues.                                

ZOA is looking for aMEAL Officer

ZOA’s programme in Ethiopia

ZOA works in several regions in Ethiopia: Gambella Regional State (field office in  Gambella Town), Somali Regional State (field office in Jigjiga ), Tigray Regional State (field office in Mekelle), Oromia Regional State (field office in Harar), Amhara and Addis Ababa. In Ethiopia, ZOA works with Internally Displaced People (IDPs), host populations, persons with disabilities, returnees, and a large population of refugees who fled a combination of violence and drought in Somalia, South Sudan and Eritrea. 

Your challenge 

He/she is responsible for the manage  and delivery of an efficient and effective MEAL activities  at the Tigray Program  office. He/she is also responsible directing tasks, making sure materials procured comply with estimated costs and arrive on the job sites in accordance with the project schedule.

DETAILED RESPONSIBILITIES AND TASKS:

He/she will be part of the project team in pursuing the monitoring and evaluation tasks together with Senior  MEAL Officer,  Area Manager and Country Office MEAL Team and ensuring high quality and timely inputs provided for implementation of programme office projects activities to maintain its overall objective and results in a cost effective and timely manner.

The MEAL Officer is primarily responsible for establishing and overseeing a functional MEAL system for the project under the supervision of Senior MEAL Officer. The task holder is required to timely and accurately documents the progress of the projects and document lessons learnt and report by developing and implementing a sound MEAL  system. He/she also will be responsible for an increased level of transparency and accountability to the refugee, IDPs and host community as well as other stakeholders, according to the Core Humanitarian Standard.

Duties and Responsibilities:

·       To roll out and manage MEAL mechanism as per commitments of  ZOA MEAL Policy

·       To establish, manage and strengthen Accountability to Beneficiaries which includes capacity building of partner organizations and project team

·        To carry out regular field monitoring of program interventions and produce monitoring reports on the given format, conduct debrief sessions with relevant project and Program Area  staff and develop an agreed action plan

·        To carry out follow-up monitoring visits to materialize actions agreed in the action plan, and maintain Monitoring log issues at field level

·       To establish and manage Complaint and Feedback Mechanism which facilitate beneficiaries/communities to register complaints and share feedback;

·       To assist the project in carrying out preliminary first inquiry report in case of serious nature of complaints filed by beneficiaries/communities;

·       To maintain complaints and feedback tracking database and do follow up on complaints to reach a resolution involving relevant project/program Area staff;

·         To assist the project in identifying key compliance/quality questions and parameters capitalizing on the existing checklists and minimum standards for monitoring project performance;

·         To assist in reviewing databases and data tracking tools of diverse projects in order to maintain data quality for collating reliable and consistent data which meets minimum reporting requirements of donors and ZOA

·        To assist and involve  in planning and implementation of baseline surveys, Post distribution Monitoring, periodic project performance review, success story development, organizing learning/planning workshop,  Joint supportive site monitoring and evaluation exercises and impact /outcome harvesting assessments when needed;

Work with  programme office MEAL staffs in developing MEAL systems, including MEAL plans; project implementation tracking tools like IPTT, KPI,  AAP data base,, log frames; and others data management tools for the Tigray ZOA programmes and projects;

·       Provide technical expertise, support, mentoring and training on MEAL and any other topic to ZOA project staff members as required; 

·       Establish databases for all projects and analyze the monthly reports from the field;

·       Follow-up quality assurance and improvement in activity implementation , Update and submit MEAL log-issues for Senior MEAL Officer and Area Managers

·       Conduct quarterly field visits per programme office for monitoring of implementation following the proposed plans and submit reports to Senior MEAL Officer;

·       Closely work with the Area Manager, senior MEAL Officer,  Country MEAL  and Project  team on the design and roll-out of standardized monitoring tools and methodologies;

·       Contribute to the formulation and writing of proposals and reports especially supporting in  situational and need analysis

·       Compile and disseminate periodic reports including monthly MEAL activity  report, MEAL activity plan  and CRM/AAP database, and quarterly MEAL report to management team for decision making; 

·       Collect good quality monitoring data (field visit, CFRM, Monitoring log-issues tracker ), organize data to ensure that regular reports are generated from monitoring data and that findings are communicated effectively to the Country Office and Programme Office in a timely manner with consultation of Senior 

·       Ensure the utilization of appropriate reporting templates that facilitate the acquisition and aggregation beneficiary reach  information in project, programs or develop and maintain effective information database about it;

·       Together with the Senior MEAL Officer and  Country Office MEAL Manager undertake accountability activities and develop tools to track adherence to Core Humanitarian Standards, including the development and use of information materials and the establishment of a pilot complaints response mechanism. This may include management of an Accountability Assistant, ensuring that complaints are logged and addressed in a professional and timely manner and that serious complaints relating to abuse, exploitation and corruption and referred appropriately.

·       Organize and coordinate lessons learnt workshops/review of program work plans with partners and other stakeholders;

·       Promote learning in the project, particularly on issues of programme quality and contribute to quality assurance of projects. Regularly produced and report on best practices and case studies; ensure new analysis and information is available, including for the forthcoming communications strategy;

·       Ensure that beneficiaries and other vulnerable community members including stakeholders are involved and participated in all MEAL activities.

·  ensure the  inclusion of all  ZOA strategic priorities in all assessments, monitoring and evaluations activities.  

Your Total Rewards package at ZOA

1.    Compensation

Competitive salaries and financial security - we know how important these are to you and your family.

• Salaries that match the local market and we pay you in EUR.

• Annual salary review based on the cost of living in your location/Ethiopia.

• Annual Salary increase based on annual performance review

2.     Allowances

• Transportation allowance:  ETB 5,000  per month.

• Airtime Allowance: We provide data and airtime to enable you to conduct your work outside of the office.

• we provide a closed user group so you can speak to your colleagues at no cost.

• Food Allowance: we provide lunch daily at our offices, ZOA pays 1000 ETB per month and staff contribute 750 ETB per month.

• Severance payment: one month’s salary for an extra service year.

• Hardship Allowance: If you are working in identified places as a remote and hazardous by the government, you will be entitled 20-40% additional allowances of their basic salary. Therefore, we provide 40% hardship allowance to ZOA employees working in Gambella, Dollo Ado and Shire field offices.

• Transfer Allowance: We provide transfer allowance of 10,000 ETB If, in case of you permanently shift or transfer to a new programme area.

3.     Paid Leave

We recognize you have priorities outside of work.

• Our flexible paid time off package gives you the flexibility you need.

  • Annual Leave: 20 days of annual leave in addition to public holidays, and you are also granted one extra day for each extra full year.

  •  Enhanced Maternity Leave provision, 4 months

  • Paternity Leave 5 working days

  4.    Insurance

   Provident Fund  + Pension: : 32% (22% from ZOA and 10% from You.

Life insurance  

Medical Insurance: We also covers your dependents, and your medical expenditures are covered by ZOA up to 100% of each invoice, up to a defined maximum refunded amount of Br 200,000 ETB  per annum.

5.    Wellness

We care about your health and wellbeing. We offer a comprehensive health package and initiatives to support your wellbeing.

• Covid-19:  free vaccination and PCR test

• We have established a social committee in every region.

Learning & Development

• Professional development programme and support with funding for a relevant qualification.

• Study/exam leaves

• Training and coaching   module

• VALUES:

We value people:

All people are made in God’s image, and we, therefore, place people at the center of our work. We treat people with respect and dignity, irrespective of ethnicity, gender, religion, or age. We seek to enable people to live normal and peaceful lives, develop their potential, and to provide hope for the future.

We are faithful:

 We want to bring lasting change and are committed to staying when the initial crisis is over. Even when local circumstances are challenging, we seek to reach out to the most vulnerable. We recognize the role and capacity of local actors and seek to collaborate with them. Being aware of our temporary role and presence, we are committed to investing in strengthening local civil society.

We are good stewards

·We utilize the resources entrusted to us in the best possible and most responsible way. We are efficient, effective, transparent and accountable to those we support and those who support us. We are committed to contributing to environmental sustainability and we encourage the people we serve to do the same.

We serve with integrity

 We hold ourselves to the highest standards of personal and organizational integrity. We are open and honest in the way we deal and communicate with our stakeholders. We treat people with respect and speak the truth in love to one another.

Job Requirements

  Competences

·       BA/MSc in Economics, Agricultural economics, Statistics or other Social Sciences studies;

·       At least 3 years’ years of progressive experience in, and extensive knowledge of M&E, training staff, capacity building, quantitative and qualitative data collection, analysis and reporting and/or other aspects of M&E;

·       Experience with statistical packages such as SPSS, GIS Software: MAP-INFO, POWER BI, ARC-VIEW preferred but not required;

·       Experience in digital data collection Kobo tool box, ODK etc.

Special Requirements

·       Specific knowledge of donors such as UNHCR, EHF, OFDA, WFP, USAID, GIZ, UNOCHA, EU, MoFA,  The Netherlands, is highly desirable;

·       Refined professional writing and verbal communication skills;

·       Experience in Project Cycle Management and CHS;

·       Strong interpersonal skills and ability to foster collaborative relationships with employees; highly approachable and responsive in nature;

·       Ability to work with programme staff of varied skills, experience and background at all levels.

·       Being able to work under pressure and meeting deadlines;

·       Excellent time management and prioritization skills;

·       Independent, self-starter; makes informed decisions without constant direction;

·       Strong working knowledge of MS Office required;

·       Working effectively with others - Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross-boundary working

High accuracy and attention to detail.

How to Apply

 If you are interested in this position, please apply online using THIS LINK

CV’s of no more than 3 pages in length are appreciated.

Please provide at least 3 references related to your previous employment listed in the application. References of previous positions held should not be older than five years.

ZOA operates with an equal opportunities policy and is committed to diversity in the workplace. Qualified women and men, people of all nationalities, and cultural backgrounds, and candidates with disabilities are welcome to apply.

Only selected candidates will be contacted and invited to participate in the process of recruitment. It is our aim to inform all other candidates of their status in the recruitment process within 4 weeks after the vacancy has closed. An assessment may be part of the recruitment procedure. Documents that do not match the profile above will not be considered. Internal candidates will have priority, in case of similar results.

Please note that, as part of its recruitment process, ZOA carries out background and reference checks for all candidates. As ZOA participates in the Inter-Agency Misconduct Disclosure Scheme, all reference checks include a written questionnaire: the “Statement of Conduct”, which will be sent to past employers regarding Misconduct (such as sexual exploitation, abuse or harassment). 

"Women are highly encouraged to apply for the position"

Also we reserve the right to stop accepting applications before the end date if we find a suitable candidate.