Role purpose:
Reporting to the Chief Human Resources Officer, the Executive Head of HR Shared Services will be responsible for efficient delivery of all HR Services, Records Management, Employee Relations, International Mobility and Immigration, HR Policies and procedures craft, implementation and team leadership and engagement.
The role holder will also drive automations and digitalization of HR processes for operational excellence and contribute to the operational programs using a sound understanding of HR principles and shared services ways of working to ensure that the team resolves HR issues for employees/business and contribute to the success of the wider function. The role will suit an individual with high integrity, strong leadership and interpersonal skills with a track record for establishing and leading highly effective and efficient HR Shared Service teams.
Key responsibilities
· Optimize the capabilities of the HR Systems to improve service delivery and ensure effective use of data, trend analysis and reports to inform business decisions.
· Evaluate records management needs, develop and implement records management standards, policies and procedures.
· Set up and HR Service Center to support employee requests within set SLAs to enhance employee experience.
· Collaborate with subject matter experts across the broader HR team to promote data governance and stewardship and to improve overall strategics and operational performance.
· Lead and manage HR Process improvements through simplifications, automations and digitization of the HR Shared services environment to enhance employee journey experiences
· Negotiate internally and influence decisions and contribute to the functional policies, processes and practices to ensure alignment to best practices.
· Lead and manage employee and labor relations, grievance management and execution of disciplinary process within country legislations and in collaboration with Legal and Risk teams.
· A technical expert with a sound understanding of HR processes and operations with ability to meet agreed KPIs and service levels.
· Provide consultancy support on the interpretation of standardized HR processes and plans to employees, managers and the business.
· Full people management responsibility for a team of HR shared services professionals and defines team-operating standards, sets direction and enable performance.
· Proactively build knowledge and competence internally and externally to identify and deliver new services and processes.
· Apply complex evaluative judgement to lead the team in solving complex or novel situations, delivering changes across HR shared services when necessary.
Core competencies, knowledge and experience:
· HR Strategy: Transforms the HR function’s operational efficiency through standard processes and integrated systems. Developing and implementing the HR strategy to ensure the service and people goals are met.
· Service Level Agreement: Support Design, development and implementation of Shared Service Agreement, Service Scope and Service Delivery Aims and objective for Specialist Services/Regional Offices. Manages provision of high quality administrative and transactional processing support in the delivery of HR lifecycle and HR calendar events as per the current operating practice and any agreed SLA.
· Service Delivery:
Expert at delivering simple, reliable, employee centric HR processes and services.
· Administration of Employee Lifecyle: maintain accurate employee records to support HR processes. Monitor the execution of administrative work related with employee files and records, process change-of-status and provide information to team members on matters pertaining to HR records.
· Employee Experience: Looks at optimizing the end-to-end experience of our employees to deliver seamless, simple and integrated experience for our employees.
· Employee Relations: Provide expertise, guidance and direction on Employee Relations issues and relevant policies
· Compliance and Risk: Ensure compliance with HR policies, procedures and protocol and relevant employment legislation requirements, by studying existing and new legislation; anticipating legislation; communication of changes and impact.
· Policies, process and procedures documentation and Maintenance: Develop policies, implement, administer and continuous review to ensure compliance to local legislation. Integration and alignment of processes to enable achievement of desired outcomes.
· Experiments with new technologies, manages human/machine interaction, mitigates digital security risk and ethics. Innovation with an eye for ethics. Defining the strategy and direction of the HR System landscape in alignment with business needs as well as Maintain reliable HR system services
Must have technical / professional qualifications:
· Degree in Business Management or related field
· Breadth of knowledge and business acumen typically obtained from a total of 8-10 years’ work experience in a large commercial organization of which at least 8 years should be within the HR function directly in, or closely supporting, executive and/or line operations
· Minimum of 4 years in resolution of complex employee relation issues.
· Demonstrate competence in more than 2 HR technical domains.
· Proven track record of managing program / project management (including the coordination of multiple internal and external resources)
· Experience of working with corporate client groups
Direct reports:
· Employee & Labor Relations Manager
· International Mobility Manager
How to apply:
