Job Expired
Multichoice Ethiopia Plc
Business
Marketing Management
Addis Ababa
8 years
1 Position
2024-02-16
to
2024-02-27
Business Management
Business Administration and Management
Marketing
Business Administration
Marketing Management
Full Time
Share
Job Description
Key Accountabilities
Strategy Execution
Ø Execute MultiChoice Ethiopia sales strategy in the region ensuring that business plan targets are met by generating customer and commercial sales.
Ø Oversee sales planning, operational forecasting, partner management and trade marketing within the region.
Ø Responsible for achieving the consumer-commercial target of Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber numbers.
Ø Execute the sales strategy & drive the performance of Multichoice Brands in the region.
Ø Ensure timely execution of strategic & operational objectives.
Ø In liaison with the Head of Sales, develop and execute innovative market development opportunities.
Ø Lead and drive consistent market execution strategies & initiatives enabling excellence in sales operations (Right Execution Daily - RED) across the regions.
Ø Execute strategies to drive business growth and leading projects.
Ø Drive6 and champion all digital transformation strategies & initiatives in the region.
Ø Execute the commercial ‘go to market’ channel structure within the region and identify new commercial opportunities.
Ø Provide the Head of Sales with on the ground insights across all aspects of the business.
Ø Provide formal input into business processes and areas to address operations.
Ø Assist the market on business casing.
Ø Deliver best standards customer service and ensure customer experience initiatives are implemented for all customer touch points within the region.
Ø Ensure optimal operations insights around key performance indicators e.g. call volume, first call resolution, social care queries and self-service use.
Ø Identify customer friction points and create plans with customer experience teams.
Ø Ensure all Operational queries/ issues raised get resolved.
Ø in liaison with the Marketing and Brand Communications teams, implement and execute strategic marketing plans for the entire region whilst managing and coordinating marketing and creative staff within the region.
Ø Provide retention and CVM assistance & roadmap for the region as per set KPIs.
Ø Drive in-market CVM activities within the region, maximizing value extraction from the active base through effective upselling, prevention and win back.
Ø Provide key insights into the performance of CVM campaign initiatives and impact on key KPIs such as churn, retention and sales.
Ø In liaison with the Field Services Manager, provide support to installers by channeling technical issues to the relevant teams for quick resolutions and improve customer experience.
Stakeholder Management
Ø Play a leadership role in Public Relations initiatives in the region including CSR activities.
Ø Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners.
People Management
Ø Lead the team in creating and sustaining a work environment driven by an enabling coaching culture to drive employee engagement.
Ø Build and develop high performing teams and drive superior performance standards.
Ø Manage team members to ensure effective delivery of business unit objectives.
Ø Develop a high performing team by embedding formal performance development and informal coaching.
Ø Encourage frequent knowledge sharing between team members.
Ø In liaison with HR, determine and analyze development needs for the team & ensure that identified training requirements are budgeted for and executed.
Ø Manage leave for team members and create leave plan to ensure adequate coverage.
Ø When required, initiate disciplinary processes for team members calling on support from HR.
Ø Resolve grievances raised by team members and escalate only if required.
Governance and Reporting
Ø Ensure the employees and commercial functions have the right analytics to perform the most relevant actions.
Ø Identify process improvement areas & ensure implementation.
Ø Ensure timely, accurate, complete daily, weekly, monthly, quarterly, half yearly and annual reports.
Ø Review Operations reports and provide feedback & follow up on issues noted.
Ø Provide formal input into business process and area to address operations
REQUIRED QUALIFICATIONS: -
Education
BA Degree in Marketing Management, Business Management or other related fields
Experience
A minimum of 8 years in a commerce, business administration or sales and marketing leadership role, Strong financial acumen and experience in channel partner management.
FUNCTIONAL COMPETENCIES
Ø Commercial Acumen
Ø Financial Management
Ø Negotiations Skills
Ø Customer Relationship Management
Ø Developing Value Proposition
Ø Product/Brand Knowledge
Ø Financial Management
Ø Risk Management
Ø Governance and Compliance
BEHAVIORAL COMPETENCIES
Ø Relationship Management
Ø Conflict Resolution
Ø Decision making
Ø Critical appraisal
Ø Holistic thinking
Ø Persuading & Influencing
Ø Coaching
Interested candidates are invited to send their CV and/or cover letters through THIS LINK
Only shortlisted candidates will be contacted.
Fields Of Study
Business Management
Business Administration and Management
Marketing
Business Administration
Marketing Management
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