Key Accountabilities

 Strategy Execution

Ø Execute MultiChoice Ethiopia sales strategy in the region ensuring that business plan targets are met by generating customer and commercial sales.

Ø Oversee sales planning, operational forecasting, partner management and trade marketing within the region.

Ø Responsible for achieving the consumer-commercial target of Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber numbers.

Ø Execute the sales strategy & drive the performance of Multichoice Brands in the region.

Ø Ensure timely execution of strategic & operational objectives.

Ø In liaison with the Head of Sales, develop and execute innovative market development opportunities.

Ø Lead and drive consistent market execution strategies & initiatives enabling excellence in sales operations (Right Execution Daily - RED) across the regions.

Ø Execute strategies to drive business growth and leading projects.

Ø Drive6 and champion all digital transformation strategies & initiatives in the region.

Ø  Execute the commercial ‘go to market’ channel structure within the region and identify new commercial opportunities.

Ø Provide the Head of Sales with on the ground insights across all aspects of the business.

Ø Provide formal input into business processes and areas to address operations.

Ø Assist the market on business casing.

Ø Deliver best standards customer service and ensure customer experience initiatives are implemented for all customer touch points within the region.

Ø Ensure optimal operations insights around key performance indicators e.g. call volume, first call resolution, social care queries and self-service use.

Ø Identify customer friction points and create plans with customer experience teams.

Ø Ensure all Operational queries/ issues raised get resolved.

Ø in liaison with the Marketing and Brand Communications teams, implement and execute strategic marketing plans for the entire region whilst managing and coordinating marketing and creative staff within the region.

Ø Provide retention and CVM assistance & roadmap for the region as per set KPIs.

Ø Drive in-market CVM activities within the region, maximizing value extraction from the active base through effective upselling, prevention and win back.

Ø Provide key insights into the performance of CVM campaign initiatives and impact on key KPIs such as churn, retention and sales.

Ø In liaison with the Field Services Manager, provide support to installers by channeling technical issues to the relevant teams for quick resolutions and improve customer experience. 

Stakeholder Management

Ø Play a leadership role in Public Relations initiatives in the region including CSR activities.

Ø Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners.

People Management

Ø Lead the team in creating and sustaining a work environment driven by an enabling coaching culture to drive employee engagement.

Ø Build and develop high performing teams and drive superior performance standards.

Ø Manage team members to ensure effective delivery of business unit objectives.

Ø Develop a high performing team by embedding formal performance development and informal coaching.

Ø Encourage frequent knowledge sharing between team members.

Ø In liaison with HR, determine and analyze development needs for the team & ensure that identified training requirements are budgeted for and executed.

Ø Manage leave for team members and create leave plan to ensure adequate coverage.

Ø  When required, initiate disciplinary processes for team members calling on support from HR.

Ø Resolve grievances raised by team members and escalate only if required.

 Governance and Reporting

Ø Ensure the employees and commercial functions have the right analytics to perform the most relevant actions.

Ø  Identify process improvement areas & ensure implementation.

Ø  Ensure timely, accurate, complete daily, weekly, monthly, quarterly, half yearly and annual reports.

Ø  Review Operations reports and provide feedback & follow up on issues noted.

Ø Provide formal input into business process and area to address operations

Job Requirements

REQUIRED QUALIFICATIONS: -

Education

• BA Degree in Marketing Management, Business Management or other related fields

 Experience

• A minimum of 8 years in a commerce, business administration or sales and marketing leadership role, Strong financial acumen and experience in channel partner management.

FUNCTIONAL COMPETENCIES

Ø  Commercial Acumen

Ø  Financial Management

Ø  Negotiations Skills

Ø  Customer Relationship Management

Ø  Developing Value Proposition

Ø  Product/Brand Knowledge

Ø  Financial Management

Ø  Risk Management

Ø  Governance and Compliance

BEHAVIORAL COMPETENCIES

Ø  Relationship Management

Ø  Conflict Resolution

Ø Decision making

Ø Critical appraisal

Ø Holistic thinking

Ø Persuading & Influencing

Ø Coaching

How to Apply

Interested candidates are invited to send their CV and/or cover letters through THIS LINK

Only shortlisted candidates will be contacted.