Job Purpose:

• To assist the ICT manager in the provision technical support with the implementation, management, maintenance, and development of IT policies, regulations, and guidelines in Addis Ababa and field offices.

• Providing regular IT support on a roving basis to each programme area.

Duties and Responsibilities:

End User Support and Capacity Building

• Assist in investigating problems reported and take corrective action as appropriate.

• Escalate problems and liaise with the  ICT manager to request further support

• Assist users with file management system, staff training and capacity building.

• Liaise with HR in relation to the on-boarding of new staff and carryout inductions as delegated by the ICT manager.

Technical Support

• Provide users with ongoing assistance in their information technology problems

• Assist in Implementation and support of IT systems &network installations in accordance with Organizational set policies and procedures

• Undertake hardware moves between sites and offices as directed

• Implement hardware and software upgrades as directed

• Implement, monitor and support backup and data recovery as requested

Asset Management

• Maintain asset register of IT equipment – hardware, software, radio and network equipment

• Track and control the movement of equipment between sites and temporary off site

• Track and control equipment being added to the network by visiting staff and consultants ensuring compliance with procedures for such movements and data exchange

• Keep a file of maintenance and support contracts.

• Keep a schedule and log of maintenance work completed by contractors.

• Maintain a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software .

IT Administration

• Liaises closely with IT users and Field Management, Helpdesk and ICT manager

Gender Equity         

• Demonstrate understanding of Concern Ethiopia’s Gender Equality Strategy

• Contribute to ensuring that Concern Ethiopia is a place where men and women are treated equally and with  dignity and respect

• Demonstrate gender equality awareness and gender sensitivity and an ability to integrate a gender equality perspective into tasks and activities

Accountability

• In line with Concern’s commitments under the Core Humanitarian Standard (CHS):

• actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E);

• work with relevant colleagues  to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed; work with relevant colleagues  to ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities.

Emergency response       

• Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and the Ethiopian Programme is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization.

Safeguarding

• Able to seek appropriate advice and report concerns, and feel confident that they have been understood.

• Understands local safeguarding structures and arrangements.

• Practises in a manner that seeks to reduce the risk of abuse, harm or neglect.

• Identifies and refers to appropriate services any other associated persons including carers, family members and children at risk.

• Able to document safeguarding concerns, and maintain appropriate record keeping, recording the wishes and views of the adult or child at risk, differentiating between fact and opinion.

Job Requirements

Personal specification

Essential:

• Degree in Computer Science or Information Systems

• 3 years of relevant work experience for diploma holders

• 1-year relevant work experience for first degree.

• NGO experience is a plus. Skills Required.

• Fluent in spoken & and written English

• Good communication and report-writing skills

Competency 

Desirable:

• Excellent networking, representation and coordination and negotiation skills with government and other agencies.

• Flexible, reliable, culturally sensitive

• The ability to work in teams/ isolated situation and stressful environments and under pressure meeting deadlines.

• Initiative and be able to work with minimal supervision

• Managing finance, Logistics and transport/or HR and Administration.

• Good administrative skills

• Good communication and report writing skills

• Ability to communicate effectively in both oral and written English.

• Good interpersonal skills and team player with sensitivity to cultural diversity

• Ability to work under pressure

• An awareness of appropriate action including reporting and documenting concerns safely and seeking advice. Particularly if uncertain whether a safeguarding need is present

What we offer

• A competitive salary and benefit package

• Excellent medical benefits (100% cover including dependents)

• 20 days annual leave

• 26 weeks (paid) maternity leave, 18 weeks (unpaid) parental leave

How to Apply

Interested applicants should send non-returnable C.V., application letter outlining how their experience and education fit this vacancy, please note that no need to submit your supporting documents at this stage:

Interested applicants should apply online using THIS LINK

Only short listed candidates will be contacted

Safeguarding at Concern: Code of Conduct and its Associated Policies

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

Women and people with disabilities are particularly encouraged to apply