Coffee Export and Operations Manager position is a unique role that encompasses all aspects of coffee for Black Lion Coffee. He/She responsible for coffee sourcing, cupping, quality control, packaged product compliance, and education of both team members and customers on best coffee roasting, extraction and service practices. The job requires the accurate inventory management of green beans as well as roasted coffee for use in all Ignite establishments. They are responsible for refining and continuously improving our coffee and Coffee exports as well as the function and growth of the coffee-based teams responsible for all aspects of coffee service and delivery.

Duties and Responsibilities:

 Divisional Budget & Profitability Ingredient Sourcing Profile Development Product Innovation & Manufacturing Costing & Pricing Quality Assurance Product Compliance Product Packaging Product Distribution Inventory Management Equipment Maintenance Labour Management & Training Trend & Market Analysis.

 Specific Responsibilities:

• Advise business partners on cost-efficient shipment alternatives, based on prevalent tariffs, insurance and quotas.

• Analyze global industry trends for potential new markets and business opportunities.

• Design market research constructs, requirements and procedures.

• Develop customer loyalty plans for international markets.

• Develop new market entry business strategies.

• Develop sales, marketing, brand communication and public relations strategies for different international markets.

• Develop strategies for international marketing campaigns, brand communication and public relations.

• Direct the formulation of business questions and development of models used for data-mining and analysis.

• Establish brand equity performance goals and measurements to drive performance.

• Establish marketing objectives and strategies for customer acquisition and retention programmes.

• Lead the creation of data-driven insights and drive the practical application to the businesses.

• Negotiate with international partners on new and on-going business collaborations.

• Profile new target customers and market segments in international markets.

• Review customer acquisition and retention programmes in various international markets.

• Support fulfilment of food-related certifications, regulatory and other requirements for product export.

Job Requirements

•  Strong knowledge of coffee production processes, quality standards, and international trade regulations

• Excellent communication, leadership, and problem-solving skills

•  Proven track record of managing successful coffee production and export operations

•  Ability to work effectively in a fast-paced, dynamic environment

• If you are passionate about coffee, have a strong background in coffee production and export, and are looking for an exciting opportunity to lead a dynamic team, we would love to hear from you. Please submit your resume and cover letter to [Contact Information].

• BA/MA/MBA in Business related fields with experience in coffee operations and expert for 15 years of which 7 years are managerial positions. 

How to Apply

Qualified candidates are invited to submit their resume and a cover letter detailing and your relevant experience and achievements to only recruit@eastafricanholding.com