We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent. In this role, the call center agent will be handling a high volume of incoming and outgoing calls and becoming the primary point of contact for our customers, providing exceptional customer service and efficiently resolving their inquiries or concerns.

Duties & Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services

• Handle incoming calls from customers professionally and courteously

• Provide accurate information to customers regarding products, services, promotions or company policies

• Identify and escalate complex issues to the appropriate department or supervisor when necessary

• Resolve customer complaints or inquiries in a timely and satisfactory manner

• Respond efficiently to customers and creating a positive experience

• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues

• Maintain detailed and accurate records of all interactions with customers, comments and complaints

Competencies needed

• Excellent verbal communication skills with a clear and professional phone voice

• Strong active listening skills to understand customer needs and provide appropriate solutions

• Strong problem-solving skills and the ability to remain calm under pressure

• Strong time management skills with the ability to multitask effectively while maintaining attention to detail

• Willingness to work flexible schedules including evenings, weekends, and holidays if required

Job Requirements

• Degree in any field with 1-2 years proven experience as a call center agent. (Experience working in the transport sector especially meter taxis is desirable)

How to apply:

• If you possess excellent communication skills combined with a passion for delivering exceptional customer service experiences, we invite you to apply for this position by submitting your resume along with a cover letter outlining your relevant qualifications and experience

• Please use HaHujobs telegram bot to apply https://t.me/hahujobs_bot

Note

• Applicants Should Be Located Near Or Around Ayat

• Kindly indicate the position you applied for and your current/last salary