Job Expired

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Boston Day Spa Call Center Representative

Boston Partners PLC, Kuriftu Resort & Day Spa

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Business

Marketing Management

Addis Ababa

1 years

1 Position

2024-03-11

to

2024-03-17

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing Management

12th grade Senior Year

Full Time

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Job Description

Boston Partners plc. Would like to hire qualified manpower for the post stated here under.

General Position Summary

The Boston Day Spa is seeking a motivated and enthusiastic Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service over the phone, handling inquiries and bookings, and promoting our spa services and packages.

Essential Job Responsibilities

  • Answer incoming calls from potential and existing clients professionally and courteously.

  • Gather caller information and understand their needs and preferences for spa services.

  • Provide accurate information about our spa services, packages, pricing, and availability.

  • Schedule appointments efficiently through our online booking system or verbally.

  • Process payments securely and accurately.

  • Upsell and promote new spa services and packages.

  • Address customer inquiries and concerns promptly and professionally.

  • Maintain accurate records of customer interactions and call details.

  • Contribute to a positive and professional work environment.

Benefits:

  • Competitive salary and benefits package (details to be outlined based on company policy).

  • Opportunity to work in a dynamic and growing company.

  • Positive and fun work environment.

  • Potential for growth and advancement within the company.

Required number: one

Job Requirements

  • High school diploma or equivalent preferred.

  • Minimum 1 year of customer service experience in a fast-paced environment.

  • Excellent communication and interpersonal skills.

  • Strong active listening and problem-solving abilities.

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).

  • Ability to learn and utilize new spa software quickly.

  • Ability to multi-task and prioritize effectively.

  • Positive and enthusiastic attitude with a focus on exceeding customer expectations.

  • Strong, active listening skills and the ability to comprehend customer inquiries accurately.

  • Basic knowledge of customer service principles and practices

How to Apply

We would like to invite applicants to submit their CVs in person at our head office Boston Partners Building on the 4th floor located at Bole Road, next to the Alem cinema building, or send your CV and application letter (ONLY) via our email address at careers@kurifturesorts.com stating the position you want to apply at the subject line of the email. We only accept applications from 11/03/ 2024 to 17/03/2024. Please feel free to contact us for any further information via our email address.

Please state the position you are applying on the subject line.

Fields Of Study

Marketing Management

12th grade Senior Year

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