Role purpose: To lead and direct the Operations function to ensure a reliable high quality network service is provided to customers.

Key accountabilities and decision ownership:

• To provide leadership to the Operations team to ensure Safaricom strategy is embraced and executed in their respective region of responsibility.

• Improving customer experience and overall quality of service through network optimization, performance management and proactive network maintenance

• To ensure the region meets set network expansion targets without compromising network quality.

• To come up with strategies to reduce cost to operate.

• To ensure effective execution of sound network capacity plans end to end i.e. RAN and Access transmission.

• Execution and effective execution of new technologies such as LTE, ensuring zero negative impact on network quality and revenue.

• Develop and control operational budgets to promote profitability within agreed financial parameters in the respective region.

• Maintain great working relationships with regional executives in Sales & Distribution and External Affairs to ensure effective co-ordination of all regional activities in support of the company’s core objectives.

• Provision of effective leadership towards the vendors and the subcontractors to ensure efficient operational delivery.

Job Requirments:

Core competencies, knowledge, and experience:

• Substantial operational experience and intermediary commercial expertise

• Experience in managing risks and mitigating them.

• Excellent Stakeholder Management

• Ability to communicate effectively.

• Ability to work across functional and cultural boundaries deliver excellent business results.

• Significant experience in managing large CAPEX and OPEX budgets and driving cost efficiencies within the business.

• Puts customer first – passionate about customer's needs, proactively focusing activity to maximise market value.

• Results orientated.

Technical / professional qualifications:

• Degree in Engineering or master’s in engineering (Essential)

• At least 12 years’ experience in   Operations within a telecommunication network operator or vendor, and a minimum 5 years as a people’s leader, inclusive of the following:

• Must have at least 5 years’ experience in one of the following operational areas: Radio Planning & Optimisation/Radio Maintenance & Transmission/Network Performance Management/Project Management/ Property

How to Apply:

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal online using THIS LINK

The closing date for receiving applications is Wednesday, March 27, 2024.