Mobile & Online Banking Quality Assurance Officer for Addis Ababa

DB/ Vacancy- 0075/24

Job Summary

Mobile & Online Banking Quality Assurance Officer is responsible for assuring the quality and functionality of mobile and online banking products and services. The role holder is also responsible for creating and running tests, identify errors and provide feedback to ensure a final product meets the customer expectation and the Bank's standard and ensure users have a smooth, error free experience while using a product consistently.  

In addition, the role holder is responsible for working closely with cross-functional teams to resolve issues throughout the product life cycle and provide feedback and recommendations for the continuity of improvement.

Job Requirments

 Academic & Professional Qualification

 BA degree in marketing Management, Management, Business Administration or other equivalent field.

 MA degree in Marketing, Banking, Finance or Business; with strong IT skills or Research or any other equivalent field is an added advantage.

Experience

 Minimum of four (4) years relevant experience 

Behavioral Competency

 Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

 Creativity and innovation skills.

 Action oriented.

 Quality focus and attention to detail.

 Professionalism and integrity in line with Dashen Bank values.

 Good oral and written communication skills.

 Critical and analytical thinking and problem solving skills.

 Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

 Good customer relationship management skills (internal and external customers).

 Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

 Experience working cross-functionally to develop new ideas and products.

 Experience and knowledge of how to adapt project management processes to organization's product life cycle.

 Strong knowledge of the Bank’s clients and their needs.

 Good knowledge of banking regulations.

 Adequate knowledge of Banking and finance (local and international).

 Experience in digital banking.

 Good understanding of mobile banking technologies, online banking platforms, and industry best practices.

 Good strategic thinking, and problem-solving skills.

 Effective communication and collaboration skills.

 Project management skills.

How to Apply

1. Interested and qualified applicants should apply online by using THIS LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

4. Use THIS LINK to attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

Female applicants are highly encouraged to apply