Role purpose

The position holder will provide support and technical expertise in Infrastructure for the Cloud Infrastructure Systems, monitoring, and administration of Safaricom Linux, Windows, VMware, Storage Systems, Virtualization, Containerization, Network Functions & providing operational support for all cloud infrastructure solutions as well as capacity enhancements.

The role holder will provide support on end-to-end infrastructure monitoring, SLA management, change management process, Patch management and Security schedules processes.

 Duties and Responsibilities:

Key accountabilities and decision ownership:

·         Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience.

·         Cloud Infrastructure capacity reviews and services resources run as per expected KPIs.

·         End to end monitoring, support and accountability for systems and applications monitoring and availability while adhering to MTTR and set SLA thresholds.

·         Resolve faults on all systems deployed for Cloud, Infrastructure, containers, and container management platforms.

·         Escalate to supplier if needed and follow up until resolution.

·         Quick Turnaround time to resolve emerging threats and vulnerability issues.

·         Active participation in the section to enable team meet sectional and departmental goals and objectives.

·         Ensuring product roadmaps KPIs are met.

·         SLA management with any Managed Services Vendor.

·         Integration with Change Management and Incident management teams centrally tracking all the issue.

·         Raising Cases to L3 Support to OEM and Products engineering teams.

·         RCA update and documentation provisioning to all issues.

·         24/7 Reporting.

·         Backup Operations, Day 2 operations management tasks.

Core competencies, knowledge and experience:

Business Competencies:

Working With Others

·         Consciously takes steps to make the most of every conversation/interaction

·         Identifies people’s needs, interests and motives to be able to influence the decisions they make

·         Communicates simply to excite and engage people

·         Pro-actively adapts own style and approach to build rapport, and work with others more effectively

·         Builds and maintains strong relationships and networks

Creativity and Innovation

·         Finds creative ways to exploit opportunities and solve problems

·         Takes risks and pushes what is possible

·         Experiments with unorthodox approaches

 Business Know how

·         Uses data and research to make decisions that are competitively and financially robust

·         Balances current and future needs

·         Thinks and acts like an owner of the business 

·         Acts in line with legal, regulatory, professional and ethical standards

Working with Change

·         Responds flexibly to changing situations

·         Manages the business and people aspects of change to drive performance

Project & Programme Management

·         Defines scope and deliverables in terms of time, cost, quality and business benefit 

·         Schedules activity and identifies resource needs, dependencies and synergies  

·         Evaluates progress, mitigates risks and addresses issues

Job Requirments

Must have technical / professional qualifications:

·         Graduate/Degree in computer science/Information Technology or Engineering.

·         3+ years’ experience in  Windows, Linux  server  and Cloud Infrastructure environment administration.

·         Exposure to Cloud Infrastructure monitoring solutions i.e. Splunk, ELK, Prometheus and grafana & others.

·         Good understanding of System Administration Techniques - e.g. OS Performance, Windows, Virtualization, Linux enterprise, server/ storage and cloud infrastructure, Virtual Network Functions and Container Network Functions.

·         Experience in Systems, Infrastructure and application monitoring and performance tuning.

·         Experience in backup operations, strategies and BCP policies.

·         Knowledge of networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, traceroute etc).

• Good understanding of agile principles and methodologies.

• Strong understanding of IT management best practice frameworks, such as ITIL.

·         Strong oral, written, interpersonal communication and leadership skills.

Desired

·         Good problem-solving Skills

·         Team Player

·         Ability to work under no supervision.

·         Willing to learn about new technologies.

·         Knowledge in Cloud Infrastructure domain

How to Apply:

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile online by using THIS LINK on the career portal and then Click on the apply button. Remember to attach your resume.

The closing date for receiving applications is   Wednesday May 1, 2024, 5:00pm