Role purpose:

The position holder will provide technical expertise in Infrastructure for the Cloud Infrastructure Systems, deployment, monitoring and administration of Safaricom Linux, Windows, VMware, Storage Systems, Virtualization, Container Platforms, Openstack, Network Functions platforms & providing operational support for all cloud infrastructure solutions as well as capacity enhancements in a 24/7 shift basis model.

Duties and Responsibilities:

Provide support on Telco and IT Cloud infrastructure Platforms on VMware products with extensive Container and Virtual Network Functions.

Key accountabilities and decision ownership:

·        Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.

·         Cloud Infrastructure capacity reviews and services resources run as per expected KPIs.

·         Resolve faults on all systems deployed for Cloud, Infrastructure, containers and container management platforms.

·         Escalate to supplier if needed and follow up until resolution.

·         Quick Turnaround time to resolve emerging threats and vulnerability issues.

·         Develop & utilize new products & service acceptance criteria. Active participation in the section to enable team meet sectional and departmental Goals and objectives.

Key accountabilities and decision ownership:

·         Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.

·         Cloud Infrastructure capacity reviews and services resources run as per expected KPIs.

·         Resolve faults on all systems deployed for Cloud, Infrastructure, containers and container management platforms.

·         Escalate to supplier if needed and follow up until resolution.

·         Quick Turnaround time to resolve emerging threats and vulnerability issues.

·         Develop & utilize new products & service acceptance criteria. Active participation in the section to enable team meet sectional and departmental Goals and objectives.

Core competencies, knowledge and experience:

·         Consciously takes steps to make the most of every conversation/interaction

·         Identifies people’s needs, interests and motives to be able to influence the decisions they make

·         Communicates simply to excite and engage people

·         Pro-actively adapts own style and approach to build rapport, and work with others more effectively

·         Builds and maintains strong relationships and networks

Creativity and Innovation

·         Finds creative ways to exploit opportunities and solve problems

·         Takes risks and pushes what is possible

·         Experiments with unorthodox approaches

 Business Know how

·         Uses data and research to make decisions that are competitively and financially robust

·         Balances current and future needs

·         Thinks and acts like an owner of the business 

·         Acts in line with legal, regulatory, professional and ethical standards

Working with Change

·         Responds flexibly to changing situations

·         Manages the business and people aspects of change to drive performance

Project & Programme Management

·         Defines scope and deliverables in terms of time, cost, quality and business benefit 

·         Schedules activity and identifies resource needs, dependencies and synergies  

·         Evaluates progress, mitigates risks and addresses issues

Job Requirments

Must have technical / professional qualifications:

·         Graduate/Degree in computer science/Electrical Engineering /Information Technology or Engineering.

·         3+ years’ experience in  Windows, Linux  and cloud Infrastructure environment administration.

·         Certification in RedHat Linux- RHCSA or RHCE.

·         Certifications in VMware DC- VCP.

·         Certification on Kubernetes (CKA)

·         Good understanding of System Administration Techniques - e.g. OS Performance, Windows, Virtualization, Linux enterprise, server/ storage and cloud infrastructure.

·         Experience in Openstack and contarization platiforms.

·         Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift, CloudFoundry and Tanzu.

·         Extensive knowledge of Virtual Network Functions

·         Experience in Brocade SAN Platforms (SAN Switches and Storage).

·         Experience in Cloud and Infrastructure environments.

.         Good knowledge of Agile and its working ways.

·         Strong oral, written, interpersonal communication and leadership skills.

Desired

·         Good problem-Solving Skills

·         Team Player

·         Ability to work under no supervision.

·         Willing to learn about new technologies.

·         Knowledge in Cloud Infrastructure domain

Key performance indicator:

·         Ensure planned works are timely completed to 100% level of accuracy >97.5% of the time.

·         Timely and accurate proactive support on new and existing systems and/or service enhancements as per business needs.

·         Delivery of projects in a timely manner with stability.

·         All other problems to be resolved & escalated within agreed tolerances. Response must be acceptable to the business.

·         Resolution of Infrastructure and cloud solutions faults and prioritizing depending on the severity.

·         Clearance updates captured in remedy for all resolved faults.

·         Optimal systems performance and achievement of 99.99% system availability.

·         Over 90% change success rate on migrations, integration and implementation of IT systems.

·         Compliance with security minimum baseline standards.

·         Production of ad-hoc exception reports and weekly system status reports.

·         Timely resolution of issues as per agreed SLA.

·         Up to date documentation on all systems. Documentation should be current to one week.

·         Accurate and timely weekly reports on tasks handled/assigned.

·         Root course analysis reports on IT infrastructure technical issue

How to Apply:

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile online by using THIS LINK on the career portal and then Click on the apply button. Remember to attach your resume.

The closing date for receiving applications is   Wednesday May 1, 2024, 5:00pm