British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.

We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Requirments

Minimum requirements:

• Higher Diploma and/or equivalent professional experience

Desirable:

• Customer Service Professional Qualification

• Relevant qualification or training undertaken in Sales.

• Marketing and Communications experience.

• Hands-on experience with CRM software is a plus​

The overall objective of a Customer Services and Sales Officer is to ensure the smooth running of the British Council’s Exams and Customer Services operations in Ethiopia by delivering high-quality customer service and sales targets in line with corporate standards and policies.

The post holder will act as British Council’s ambassador to provide a seamless customer experience to all relevant stakeholders, handle enquiries about British Council Exams Services and meet agreed targets, objectives, and Key Performance Indicators (KPIs).

Further Information:

• Pay Band – BRC-4-H

• Remuneration: ETB 38,924.00 per month plus benefits

• Contract Type – Two (2) Years Fixed Term Contract

• Department: Exams

• Location: Addis, Ethiopia

• Language requirements: English level B2

• Role holders must have existing rights to live and work in the country the role is based.

• The The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts)

• Closing Date – 14 May 2024 applications will close at 23:59 West Africa Time

How to Apply:

Applications to this role can only be considered when made through the Apply section of our careers website online by using THIS LINK.

Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.