Job Expired
IT Support Specialist
Lebawi International Academy
ICT
Computer Science and Information Technology
Addis Ababa
3 years
1 Position
2024-05-22
to
2024-06-20
Computer Engineering
Information Technology
Computer sciences
Full Time
Share
Job Description
GENERAL RESPONSIBILITIES
Provide front-line technical support to students and staff
Provide support for desktops, laptops, smartboards, and other devices
Basic setup of Windows laptops, desktops and Chromebooks
Track all service requests from the staff
Help maintain IT asset inventory
Job Requirements
QUALIFICATIONS
Minimum of three years of experience in technology support, or related experience is required
Demonstrated experience working with end-user technical support in a responsive, helpful, courteous, and tactful manner leading to timely and appropriate problem resolution or escalation
Demonstrated knowledge and experience with Microsoft Windows, Mac OS, Apple iOS
Experience working in a team-oriented, collaborative environment
Must be able to work independently, be naturally motivated, organized, detail-oriented, and generate creative solutions
EDUCATION
A degree in Information Technology, Computer science, Computer engineering or related fields with 3 or more years of experience is required
Additional certifications in IT are preferred
SKILLS
Strong interpersonal and customer service skills.
Excellent written and oral communication skills (in English)
Must have an understanding of and the ability to maintain confidentiality of staff and student information.
Good problem solving skills.
Ability to prioritize and execute tasks in a high-pressure environment while remaining self-motivated and self-directed.
KNOWLEDGE
Adequate knowledge of computer hardware, PCs, printers, multimedia projectors, SmartBoards, cameras, Chromebooks and scanners required.
Experience with web-based and desktop applications, including Microsoft Office Suite, Student Information Systems (SIS), and enterprise financial systems.
How to Apply
Qualified applicants send your CVs, scanned documents and cover letter to: panos.hatziandreas@gmail.com and yedidya.beyene@gmail.com.
ONLY QUALIFIED CANDIDATES SHOULD APPLY!
Fields Of Study
Computer Engineering
Information Technology
Computer sciences
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