Customer Service Manager I – for Alemgebeya IFB Branch under Silte Zone

DB/Vacancy- 0116/24

Job Summary

• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

• Minimum of Six (6) years banking experience

Behavioral Competency

·        Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

·        Creativity and innovation skill

·        Action oriented

·        Quality focus and attention to detail

·        Professionalism and integrity in line with Dashen Bank Values

·        Good oral and written communication skills

·        Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·        Good customer relationship management skill (internal & external)

·        Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Project management skills

How to Apply                                     

1. Interested and qualified applicants should apply through THIS LINK

2.  Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.  Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

4. Use THIS LINK to attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have an account need to register using personal email account,

    *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·        Female applicants are highly encouraged to apply