General Information

Humanity & Inclusion is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict, and disaster. Working alongside persons with disabilities and other vulnerable groups, our actions and testimony are focused on responding to their essential needs, improving their living conditions, and promoting respect for their dignity and their fundamental rights. Humanity & Inclusion is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects, and implement its actions and social mission.

Following a successful consortium lifesaving response (ECHO2.0), the HI has formed a new Consortium with HelpAge International, Rehabilitation and Development Organization, and FEAPD to work in Tigray and Amhara under DG ECHO’s HIP2024.

The MEAL – Accountability and Communication Officer implements activities concerning communication, information sharing, learning, beneficiary participation, and accountability to affected populations mechanisms, and helps to improve understanding of socio-cultural and power dynamics in the geographical area(s) to which he or she is assigned.

DUTIES AND RESPONSIBILITIES

Responsibility 1: Contributes to defining and evaluating accountability to affected populations' mechanisms

·      Contributes to the design of operational procedures, especially for the management of feedback and complaints, information, and the participation of populations in the projects;

·      Helps train HI teams on the concept of accountability to affected populations Contributes to periodic evaluations of accountability mechanisms

Responsibility 2: Contributes to the implementation of these mechanisms with populations and partners

·      Establishes good relations with the populations and partners of HI by making periodic visits to the areas concerned in compliance with established operational procedures;

·      Organizes and facilitates community consultations for the implementation of the mechanisms;

·      Contributes to the design of awareness-raising tools and informs the populations and partners about HI’s accountability mechanisms;

·      In close collaboration with the project teams, ensures that the HI’s activities in the field are fully understood by the populations;

·      Takes part in analyzing the socio-anthropological context and power dynamics,

·      Records the feedback and complaints received (and all related information) in a formalized database and refers them to the focal points designated by the accountability system;

·      Monitors the effective roll-out of information, participation, and complaint response mechanisms, following established procedures and ensuring that people receive a meaningful response on time;

·      Ensures the archiving and protection of data relating to the feedback and complaints management mechanism.

Responsibility 3: Contributes to the implementation of learning activities in his or her geographical area of intervention

·      Participates in the lessons learned workshops organized on its area of intervention

·      Implements activities to collect life stories, success stories, etc. from the population and partners;

·      Ensures the archiving and protection of data related to the learning activities carried out with the populations.

Responsibility 4: Maintains confidentiality when processing the information received

·      Examines beneficiary feedback and complaints and provides precise information on HI’s activities and accountability mechanisms;

·      Adheres to data protection, confidentiality, and informed consent principles in his or her interactions

Responsibility 5: Reports on accountability to affected populations and learning activities.

·      Writes regular reports on the running of accountability to affected populations and learning activities; Regularly evaluates the work done and suggests improvements

·      Reports all information and any difficulties related to his or her activity to his or her line manager.

Responsibility 6: Contributes to the representation of HI in the communities

·      Serves as the focal point for communication with the communities;

·      As part of his or her tasks, represents HI with the population and partners, respecting the organization’s values and maintaining cordial, positive, and close working relations.

Responsibility 7: Communication and Media Engagement

·      Lead project’s communication planning and briefings as well as implementation.

·      Support in the development and preparation of communication materials, factsheets, brochures, newsletters, and other publications.

·      Develop, edit, and disseminate case studies and success stories and maximize their use;

·      Creates interactive social media and printing content and campaigns.

·      Ensures social media content and relevant publications remain relevant.

·      Work collaboratively with national media outlets, and the government communication directorate to document program results for program-related reporting and advocacy.

Job Requirements

·      Degree in social work, sociology, anthropology, and other social sciences

·      4 years’ experience in Accountability in an INGO setting

·      Experience in communication is required.

·      Experience working in an emergency context

·      Experience working in a humanitarian organization

·      Experience in disability and inclusion is an advantage  

Skills Required:

·      Proficiency in Accountability to populations: participatory, non-discriminatory, and responsible approaches

·      Proficiency in Information management strategy, data structuring and data quality

·      Knowledge of Results and indicators monitoring

·      Knowledge in Planning and coordination of qualitative and quantitative surveys, project evaluation, dissemination of findings

·      Knowledge in Learning lessons from experience and continuous learning             

·      Proficiency in English language and Tigrigna. Other local language is an asset 

How to Apply

Interested candidates are required to fill in the application form through THIS LINK on/before the application deadline. 

You will be contacted only if selected for a written exam/interview, Phone calls will not be accepted.

We’re committed to safeguarding and promoting child protection and expect all staff and volunteers to share this commitment. This position involves working with beneficiaries and is subject to strict safer recruitment checks. The successful candidate will be required to complete a police check and sign a self-declaration form to help us verify your suitability to work with children including checks with past employers.

Humanity & Inclusion is an equal opportunity employer and particularly welcomes women and persons with disability.