Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for more than 15 years.

We invite qualified applicants for the position of Manager-Operations at one of our clients VFS Global  Services Pvt. Ltd.

Purpose of the role

To manage the Visa Application Unit with overall responsibility of the units efficiency & productivity whilst ensuring compliance to all processes as per Service Level Agreements

 Duties and Responsibilities:

The Manager-Operations is Responsible for:-

•  Undertake overall responsibility of the business unit

• Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region

• Develop and maintain business relationships with all Consulate officials

• Ensure compliance to all existing processes and meet the defined Service Level Agreement’s

• Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.

• Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker

• Responsible for implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices.

• Lead new process roll outs in the respective Visa Application Centre(s)

• Control & maintain Unit's expense budgets and allocated resources

• Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development Ensure that all staff attend trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.

• Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents Adherence to Corporate Security Policy.

• Ensure on going Value Added services are enhanced & maintained thereby achieving the monthly/annual targets Ensure updating of Productivity & VAS Conversion Grid – to track

• performance on a weekly/monthly/basis – data available for H1 & H2 appraisal.

• Work closely with the Value Added Services team in order to create new channels of Revenue

• Mentor the team on a regular basis, thereby ensuring a successor is created for the position

• Act as a counselor at various occasions between Deputy Manager & the officers

• Liaison with support functions (Administration, HR, Finance etc.)

• Manpower forecasting specially to meet peak season hiring requirements

• VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime.

Salary:-  1,500.00 USD

Required:-01(one)

Job Requirements

Qualification, Experience &  knowledge requirement

Education:

•  Degree/MBA in Tourism, Marketing or any Social Science field or Graduate of Global Equivalent

Experience:

• 8+  years'  of experience preferably in Travel and Tourism or Service industry,    

•  Experience in handling teams and  managing  processes

Knowledge & Key Skills:-

•  Proficiency in MS office & good typing speed

• Adaptability and presence of mind to handle customer queries and complaints

• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

• Good team player

Additional Requirements

• Fluency in Local Language – Ability to read write and speak fluently & English,

• Knowledge of an additional international  language would be very helpful.

• Experience in dealing with Customers (Dealing with Diplomatic Missions / Foreign

• Nationals would be an added advantage

How to Apply

Interested and qualified applicants can apply online using THIS LINK