Position: Customer service & call operator

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Addis Abeba - Ethiopia

Posted date: 2 hours ago

Deadline: June, 28/2024

We are currently seeking a dynamic and enthusiastic Customer Service Representative to join our team and uphold our commitment to delivering outstanding customer experiences.

Job Description: As a Customer Service Representative, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring their needs are met in a timely and professional manner. You will handle a variety of customer interactions via phone, email, and text, and demonstrate patience, empathy, and a solution-oriented approach to every interaction.

Key Responsibilities:

• Manage incoming customer inquiries and issues through multiple channels, including phone, email, and text.

• Provide accurate information and guidance to customers regarding services, and general inquiries.

• Proactively identify and address customer concerns to ensure high levels of satisfaction and retention.

• Collaborate with other departments.

• Maintain detailed and accurate records of customer interactions.

• Continuously strive to improve customer service processes and procedures to enhance overall efficiency and effectiveness.

• Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction ratings.

Job Requirements

Qualifications:

• Diploma or Degree; in any field.

• Previous experience in customer service or a related field is preferred.

• Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve issues.

• Strong interpersonal skills and the ability to build rapport with customers.

• Proficiency in using customer service tools.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Problem-solving skills and the ability to remain calm and composed under pressure.

Benefits:

• Opportunities for career growth and development

• Positive and supportive work environment

Applicants Needed: Female

How to Apply

Interested and qualified applicants can apply online using THIS LINK