Purpose of the Job: - the position holder is responsible for managing effective customer handling and response to all guest and client questions, providing information; handling day-to-day reception duties, and support

Duties and Responsibilities

• Greet all clients with strong customer service and communications skills

• Record all incoming/outgoing clients' information and provide direction to all clients in terms of whom to speak to.

• Receiving telephone, fax, telex, and e-mail messages and forwarding them to the relevant department.

• Support project operations including coordination of travel and organization of meetings and events.

• Screen incoming emails and distribute them to relevant team members for action or follow-up. Handle department routine correspondence.

• Managing the daily/weekly/monthly agenda and arranging new meetings and appointments.

• Order office supplies and necessary equipment as required and distribute when needed.

• File documents including contracts according to execution numbers and filing protocols.

• Support HR and Admin Manager on routine tasks that need to be conducted in the department.

• Assist with the procurement process, including preparation of purchase requisitions and gathering of quotations.

• Process invoices and collect the necessary payments as assigned.

• Ensure all office files are managed according to confidential and internal processes protocol.

• Draft, review, and summarize reports and other official documents.

• Other tasks assigned by the supervisor

Job Requirements

Academic qualification

• Bachelor's Degree in Office Management and information systems (OMIS)

Additional qualifications

• Able to communicate verbally and in written format to all organizational levels

• Strong knowledge of MS Office, including Word, Excel, and PowerPoint.

• Ability to work in a team and has excellent communication skills.

• Has excellent organizational and time management skills.

• Ability to work in a fast-paced environment.

• Efficiency in English, both writing and speaking.

• Self-motivated and result-oriented.

• Positive and can provide exceptional receptionist service.

• Preferably with previous experience in the Customer Service industry.

Years of experience: Minimum of 1+ years and prior work/internship service is an added value

Salary: Attractive and Negotiable

Workplace: Addis Ababa

Number of required Position/s: 3 (Three)

How to Apply

Click Here to apply