Department: Consumer and SME Sales 

Location: Addis Ababa, Ethiopia 

Type of Employment: Full-Time 

Reports to: Direct Sales Team Lead

Purpose of the Position:

We are looking for a friendly and professional Showroom Receptionist to join our team and be the first point of contact for our valued customers. You will play a vital role in creating a welcoming and informative environment for visitors, while providing administrative support to ensure the showroom runs smoothly.

Responsibilities:

1. Professional Visitor Engagement and Management:

   • Welcome all visitors with professionalism and warmth, ensuring a positive first impression of the showroom.

   • Understand the needs of each visitor to accurately direct them to the appropriate salesperson or department, optimizing the customer journey and efficiency.

2. Communication Handling:

   • Answer and manage incoming calls with courtesy, directing queries and messages accurately to ensure smooth communication and operations.

   • Stay informed about current campaigns, volume discounts, and promotional conditions to accurately respond to customer inquiries about products, providing accurate information to assist their buying decisions.

   • Continuously update and maintain comprehensive knowledge of all products, including details, specifications, and benefits.

3. Showroom Maintenance:

   • Ensure the reception and showroom areas are clean, organized, and visually appealing, maintaining an environment that reflects the brand’s standards.

   • Keep promotional materials and brochures well-stocked and accessible to visitors, supporting marketing efforts.

4. Administrative and Sales Support:

   • Schedule appointments and manage the showroom calendar to optimize the time of sales personnel, enhancing operational flow.

   • Assist in the processing of essential documentation, such as agreements and customer information forms, ensuring accuracy and compliance with procedures.

   • Support the sales team with various administrative tasks, including data entry and preparation of sales documentation, to enhance the efficiency of sales operations.

   • Gain a thorough understanding of the sales process to better support sales activities and customer engagement.

5. Financial Transactions:

   • Handle transactions using the cash register, ensuring accuracy in the receipt and processing of payments.

6. Digital Record Keeping:

   • Diligently record all customer engagements on the internal digital platform, ensuring that data is accurate and up-to-date for seamless follow-up and analysis.

7. Managerial Direction:

   • Perform additional tasks and responsibilities as directed by the manager to meet evolving business needs and support showroom operations.

Job Requirement

• Degree in any field.

• Minimum of one year of experience in a customer service or reception role (retail experience a plus).

• Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.

• Strong organizational and time management skills, with the ability to prioritize tasks and multitask effectively.

• Able to operate a cash register machine 

• Proficient in computer use (Word, Excel, Google applications).

• A positive and professional demeanor with a focus on exceeding customer expectations.

• Ability to work independently and as part of a team.

How To Apply

• Interested and qualified applicants should send their updated CV through THIS LINK