BASIC RESPONSIBILITIES: 

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.

MINIMUM QUALIFICATIONS: In order to be considered for this position, applicants must possess the following minimum qualifications.  Applicants without the below listed qualifications need not apply as they will not be considered in the competitive pool.

EDUCATION: Completion of Secondary School. Diploma /Certificate in related field is required.

EXPERIENCE:  Minimum of three years relevant experience is required.

LANGUAGE PROFICIENCY: Excellent Working Knowledge of English language is required.  Other language ability will be advantageous.

KNOWLEDGE, SKILLS, AND ABILITIES: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.

• Monitor and stick to time schedule to stay on schedule throughout the day.

• Escort guests to and from treatment rooms.

• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.

• Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).

• Provide massage services to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).

• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.

• Offer guests amenities such as water, juice, or heated neck pillows.

• Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable. 

• Keep current with techniques and modalities related to field of work. 

• Maintain current skills and licensure in service area as per regional requirements.

• Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.

• Check computer or reservation center for updates and changes to schedule regularly throughout the day.

• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.

• Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.

• Maintain and develop client base. 

• Maintain guest history files on all existing guests and create files for new guests. 

• Review all upcoming appointments and treatments. 

• Demonstrate knowledge of current trends in spa industry.

• Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures. 

• Maintain knowledge of retail brands, services and special promotions available in the Spa.

• Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.

• Promote and sell spa/salon services including retail offerings related to the Spa.

How To Apply

Interested applicants who fulfill the minimum requirements specified above are invited to submit their application, curriculum vitae with copies of relevant supportive documents before or on June 30, 2024. Each applicant must fully explain their job related duties and qualifications on the application in order to permit an accurate evaluation of education, training, and experience. Please send your applications to the below email address.

Email: Mesfin.Mekonnen1@luxurycollection.com