Job holder is charged with managing, planning, and organizing the work of Hard and Soft FM providers and outside Contractors. The incumbent is responsible for delivering Maintenance strategy with effective and efficient operations and a sustainable environment for the community.  

KEY RESPONSIBILITIES

• Act as a front-line contact point for clients and vendors queries and issues relating to the Facility/Property Management Services. 

• Manages Facility/Property Management budgets including building energy management to ensure most cost effective and sustainable options.

• Ensures compliance with the rules and procedures regarding tendering and solicitation of FM services.

• Prepares report and reviews operational budget and additional services budget.

• Ensures KPIs/MBOs of the team and service providers are reviewed.

• Responsible for other process workflow for Facility/Property Management such as SOPs, and approvals, Operations Manuals, Assets Register and Energy Saving Proposals etc.

• Reviews/Prepares manpower plans and budget allocation report.

• Plans, develops, and implement strategies, department’s policies, and procedures, KPIs, SLAs and budgets to attain overall goals, budgeted financial results and objective of the department.

• Assists the project teams with any move/change management and provide advice on the technical community matters.

• Supports any afterhours community related activity as on-call duties and overtime might be required.

• Analyses complex or diverse information; gather and review information in order to identify and resolve problems in a timely manner.

• Ensures tenants and customers that live and/or work within the community are provided a quality environment in-line with service level agreements and resolve issues with the highest level of customer service.

• Delegates work with clear work instructions; provides performance feedback to team members.

• Conducts daily, bi-weekly meeting with the team to ensure issues are addressed and resolved.

• Conducts monthly meetings with the team to ensure KPIs/MBOs targets are achieved

Conducts performance appraisal for the team members and provides feedback as necessary

Qualification:

• Minimum bachelor’s degree from an accredited University in a technical discipline, an MSC and/or MBA would be a plus.

Experience:

• Minimum 3-5 years’ experience in a senior role.

• Minimum 10 years of technical experience in all aspects of building engineering with a strong background in technical aspects of HVAC, plumbing, electrical equipment, repair and maintenance and overall system design and application.

• Experience in property development and management at a senior level with excellent product knowledge; prestigious hotel and/or major commercial real estate projects desirable

• Understanding of and previous experience with the method of procedure (MOP) or standard operating procedure (SOP) process follow thru and recommendation process.

• Understanding of regional property market dynamics, such as, market conditions, up to date building management systems, sustainable services, and risk management.

• Knowledge of modern principles and practices of capital and expense budget management.

Skills:

• Flexible in completing task in an ever-changing workplace.

• Excellent interpersonal communication (written and oral) with the ability to speak clearly and persuasively in positive or negative situations. Ability to convey message politely, tactfully, and confidently in conflicts or challenging situations.

• Easily adapts to personality and work habits, considers employees own strengths and adapting personal behaviors to accommodate others is part of what it takes to work effectively as a team.

• Maintains sense of honesty and integrity, has the strong responsibility in using his own individual sense of moral and ethical behavior with and serving others within the scope of their job.

• Ability and interest in keeping up with new developments and knowledge in the field.

• Shares skills, techniques, methods, and/or theories through professional development that helps keep the organization at the top of its field and makes the employee’s jobs more interesting and exciting.

• Confident, has faith in themselves and their abilities which is manifested in their positive attitude and outlook on life.

• Exhibits the sense of loyalty to the company as loyalty in the workplace. Offers employee growth and opportunity will ultimately gain sense of loyalty from subordinate. 

• Strong people management skills including involving staff in planning, decision making, facilitating and process improvement; providing regular performance feedback and developing subordinates' skills to encourage their growth.

• Ability to take decisions, exhibit sound and accurate judgment, and make timely decisions.

• Ability to delegate work assignments, give authority to work independently, set expectations and monitor delegated activities.

• Ability to inspire, motivate, and develops empowerment within subordinates to perform well and accept feedback from others.

• Customer focus: must be absolutely focused on client and customer satisfaction.

How To Apply

• Interested and Qualified applicants can apply through STH@eaglehills.com