Job Expired

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Customer Service Officer

Saria Consultancy PLC

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Business

Business Management

Addis Ababa

3 years

1 Position

2024-07-02

to

2024-07-20

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Management

Business Administration and Management

Business Administration

Full Time

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Job Description

  • Duties and Responsibilities

    • Communicating with customers through various channels and set up meetings with potential clients;

    • Answering calls and inquiries about a companys products or services;

    • Delivering information about a companys offerings;

    • Providing proactive customer outreach;

    • Collecting, analyzing and resolving customer complaints and feedback;

    • Participate on behalf of the company in exhibitions, conferences or workshops;

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times;

    • Knowing our products inside and out so that to reply promptly for any query;

    • Keeping records of customer interactions, transactions, comments, and complaints;

    • Communicating and coordinating with colleagues as necessary;

    • Review and gather feedback on the efficiency of the customer service process;

    • Managing a team of junior customer service representatives;

    • Ensure customer satisfaction and provide professional customer support;

    • Build sustainable relationships and trust with customer accounts through open and interactive communication;

    • Provide accurate, valid and complete information by using the right methods/tools;

    • Meet personal and customer service team sales targets.

    Skills & Abilities

    • Proven work experience with customer support;

    • Ability to stay calm when customers are stressed or upset;

    • Customer orientation and ability to adapt to different characters;

    • Strong customer handling and listening skills;

    • Excellent Communication and persuasive speaking Skills;

    • Excellent time management skills and ability to prioritize task

    • Ability to adapt to new environments and take responsibilities;

    • Self-motivated and result driven;

Job Requirement

  • Academic qualification

    Degree in Business Management, Hotel Management, Customer Service or other business-related Fields.

    Years of experience: 3+ years of related work experience

How to Apply

Fields Of Study

Business Management

Business Administration and Management

Business Administration

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