Job Expired
Saria Consultancy PLC
Business
Business Management
Addis Ababa
3 years
1 Position
2024-07-02
to
2024-07-20
Business Management
Business Administration and Management
Business Administration
Full Time
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Job Description
Duties and Responsibilities
Communicating with customers through various channels and set up meetings with potential clients;
Answering calls and inquiries about a companys products or services;
Delivering information about a companys offerings;
Providing proactive customer outreach;
Collecting, analyzing and resolving customer complaints and feedback;
Participate on behalf of the company in exhibitions, conferences or workshops;
Maintaining a positive, empathetic, and professional attitude toward customers at all times;
Knowing our products inside and out so that to reply promptly for any query;
Keeping records of customer interactions, transactions, comments, and complaints;
Communicating and coordinating with colleagues as necessary;
Review and gather feedback on the efficiency of the customer service process;
Managing a team of junior customer service representatives;
Ensure customer satisfaction and provide professional customer support;
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Provide accurate, valid and complete information by using the right methods/tools;
Meet personal and customer service team sales targets.
Skills & Abilities
Proven work experience with customer support;
Ability to stay calm when customers are stressed or upset;
Customer orientation and ability to adapt to different characters;
Strong customer handling and listening skills;
Excellent Communication and persuasive speaking Skills;
Excellent time management skills and ability to prioritize task
Ability to adapt to new environments and take responsibilities;
Self-motivated and result driven;
Academic qualification
Degree in Business Management, Hotel Management, Customer Service or other business-related Fields.
Years of experience: 3+ years of related work experience
Click Here to apply
Fields Of Study
Business Management
Business Administration and Management
Business Administration
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