Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for more than 15 years. 

We invite qualified applicants for the position of Deputy Manager-Operations at one of our clients VFS Global Services Pvt. Ltd.

Purpose of the role 

• To manage end-to-end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them

• To ensure implementation of new process rollouts or changes.

The Deputy Manager-Operations is Responsible for:-

• Manage all day-to-day activities (Administrative and functional conducted at the Visa Application Center which involves:

• Document scrutiny & verification for visa processing

• Handling cash & bank related transactions if assigned 

• Maintaining & recording all application data in a timely and accurate manner

• Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.

• Conduct regular Audits for all processes & implement all new process rollouts or changes

• Identify incorrect or incomplete information by regular quality checks thereby ensuring the accuracy of the visa application

• Ensure regular Error Monitoring:-to monitor track and reduce the number of errors every month, within acceptable limits

• Maintain & improve the level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness.  Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Tam Objective Tracker.

• Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operation Procedures, manuals etc. without any deviation.  Ensure that the Teams are mentored & work towards adherence of all SOPs/processes, required to be complied with, from an organizational & ISO perspective.

• Ensure compliance with VFS Global defines principles, policies & procedures as applicable to the role

• Maintain high standards of ethics, integrity and compliance with corporate procedures

• Ensure that the entire process is completed within the mandated Turn Around Time.  Ensure that the Teams are aligned & contribute towards

• Ensure no penalties are incurred and monitor, track and maintain internal errors. 

• Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process)

• Provide assistance to staff when needed and handle applicant/customer escalations

• Liaise with various support functions to handle team-related queries

• Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC

• Manage VAC productivity and VAC security (Physical & data) 

• Mentor the team on a regular basis, thereby ensuring a successor is created for the position of Manager/Unit Manager in Succession planning

Knowledge & Key Skills:- 

• Proficiency in MS Office & good typing speed

• Adaptability and presence of mind to handle customer queries and complaints

• In-depth knowledge and understanding of systems and processes

• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness Team management 

Salary :-  ETB 34,500.00      

Qualification, Experience &  knowledge requirements

Education:  Degree/ MA in Tourism, Marketing, or any Social Science field
                                     
Experience: 5-6 years of experience preferably in the Travel and Tourism or the Service industry, has Customer handling service experience 
Language:-  Fluency in Local Language, English, and knowledge of an additional international language would be very helpful.

How To Apply

Those who are qualified can attach only the Application Letter & CV through  info@jobsinethiopia.net Clearly marking the Job Title “Deputy Manager-Operations ” 

For additional information, you can call at +251115573987

Efficient Professionals willing to take giant strides along with the Group are invited to apply within 05 days after the advertisement. 

Only short-listed candidates will be contacted.