Job Expired
Kifiya Financial Technology
Business
Business Administration
Addis Ababa
7 years - 10 years
1 Position
2024-07-09
to
2024-08-09
Business Administration
Operations Research
Industrial Engineering
Full Time
Share
Job Description
We are looking for a strategic and analytical Head of Performance Operations to oversee and optimize our eCommerce business operations, performance & projects operations. This role is critical in ensuring that our processes are efficient, scalable, and aligned with our business objectives. The ideal candidate will have a strong background in process improvement, performance metrics, project management and operational excellence.
The measure of success for the role will be performance trajectory (as per revenue targets), budget optimization and holistic projects success
Process Improvement:
Analyze current eCommerce processes to identify inefficiencies and areas for improvement.
Develop and implement process improvement strategies to enhance operational efficiency and customer satisfaction.
Utilize Lean, Six Sigma, or other process improvement methodologies to drive continuous improvement initiatives.
Performance Management:
Establish and monitor key performance indicators (KPIs) to track and evaluate the performance of eCommerce operations.
Develop dashboards and reporting tools to provide real-time insights into operational performance.
Conduct regular performance reviews and provide actionable recommendations to senior management.
Operational Excellence
Lead cross-functional teams to implement process improvements and operational changes.
Ensure that all processes are documented, standardized, and consistently followed across the organization.
Maintain standard operating procedures (SOPs) to ensure compliance and operational consistency.
Data Analysis and Reporting
Collect and analyze data to identify trends, issues, and opportunities for improvement.
Provide detailed reports and presentations to senior leadership on process performance and improvement initiatives.
Utilize data-driven insights to drive strategic decision-making.
Team Leadership:
Build and lead a high-performing team focused on process improvement and performance management.
Mentor and develop team members to enhance their skills and capabilities.
Foster a culture of continuous improvement and operational excellence within the team
Work closely with other departments (e.g., IT, Marketing, Customer Service) to ensure process alignment and integration.
Communicate process changes and performance updates effectively across the organization.
Collaborate with external partners and vendors to ensure process efficiency and effectiveness.
Project’s Management
Define various projects scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
Develop comprehensive project plans to be shared with clients as well as other staff members.
Plan and schedule project timelines and milestones using appropriate tools.
Determine and allocate resources (time, money, equipment, etc.) necessary for project execution.
Manage project resource availability and allocation to ensure the projects stays on track.
Education
Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Master’s degree preferred.
Experience
Minimum of 7-10 years of experience in process improvement, performance management, or operational leadership roles.
Proven track record of implementing successful process improvement initiatives in an eCommerce or retail environment.
Experience with Lean, Six Sigma, or other process improvement methodologies.
Skills
Strong analytical and problem-solving skills.
Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
Excellent leadership, communication, and project management skills.
Ability to think strategically and execute methodically.
Strong organizational and multitasking abilities.
Personal Attributes
Detail-oriented with a focus on accuracy and quality.
Results-driven with a strong focus on achieving performance targets.
Innovative and proactive in identifying and implementing improvements.
Ability to thrive in a fast-paced and dynamic environment.
High level of integrity and dependability
To apply for the Head of eCommerce Platform Management position , please follow the guidelines below:
Email Subject:
Please use the following subject line when submitting your application: "Application for Head of eCommerce Platform Management".
Resume/CV:
Attach your updated resume or curriculum vitae (CV) in PDF or Word format. Ensure that your resume highlights your relevant skills, experience, and educational background.
Contact Information:
Ensure that your CV includes your full name, phone number, and email address. This will make it easy for the hiring team to reach out to you for further communication or to schedule an interview.
Send your CV to the email hiring@kifiya.com
Fields Of Study
Business Administration
Operations Research
Industrial Engineering
Related Jobs
6 days left
Ahununu Trading PLC
Evening Dispatch Officer
Dispatcher
Full Time
1 - 2 yrs
2 Positions
Bachelor's Degree or Diploma in Business Administration or in a related field of study with relevant work experience in logistics, transportation, or dispatch operations Working Hours: The working schedule for this role is from 7:30 PM to 3:30 AM. Salary: Attractive Duties & Responsibilites: - Strategically manage the evening dispatch schedule to optimize efficiency and ensure timely delivery of goods. - Act as the primary liaison for drivers, operational staff, and stakeholders during the evening shift, addressing queries and providing support. - Ensure dispatch-related documentation, including delivery notes, shipping manifests, and compliance logs, is completed with accuracy and efficiency. - Guarantee that all dispatch activities align with company policies, industry standards, and legal requirements. - Provide support, guidance, and leadership to evening shift team members, ensuring alignment with company values and operational objectives.
8 days left
Matilda Business Group Plc
Store Head
Store Head
Full Time
1 - 2 yrs
1 Position
Bachelor's Degree in a related field of study with relevant work experience Duties & Responsiblites: - Lead and manage all store operations to meet sales goals and customer satisfaction targets. - Supervise, train, and motivate store staff to ensure high performance and productivity. - Monitor inventory levels, manage stock replenishment, and minimize losses and shrinkage. - Ensure excellent customer service is delivered at all times. - Plan and execute merchandising and display strategies to enhance sales. - Handle customer complaints, queries, and feedback professionally. Required Skills: - Proficient in MS Excel. - Strong verbal and written communication skills. - Ability to multitask and internal controls. - Hardworking and honest. - Excellent problem-solving and decision-making skills. - Having IT skills is a plus.
11 days left
Yimaru Academy
General Manager
General Manager
Full Time
2 - 5 yrs
1 Position
Master's or Bachelor's Degree in Business Administration, Education Management, Project Management, or in a related field of study with relevant work expereince in a managerial or project management role, preferably in education, training, or e-learning. Duties & Responsibilites: - Develop and execute Yimaru Academy’s strategic vision, ensuring alignment with short-term and long-term goals. - Oversee and coordinate all major departments, ensuring smooth collaboration and efficiency - Supervise and optimize the academy’s day-to-day operations to ensure efficiency and productivity. - Work closely with the Marketing Manager to develop and execute promotional strategies. - Recruit, train, and mentor staff to build a high-performing team. - Maintain high standards for student experience and learning outcomes.
11 days left
Yimaru Academy
Admin/ Receptionist
Receptionist
Full Time
1 yrs
1 Position
Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilities: - Front Desk & Customer Service - Student & Client Management - Office Administration & Operations - Financial & Payment Processing Support - Event & Meeting Coordination - Communication & Reporting Required Skills: - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools, Google apps. - Strong organizational skills with the ability to multitask and prioritize. - Friendly, professional, and detail-oriented personality.
18 days left
Parcel Logistics PLC
Business Developer
Business Development Expert
Full Time
3 yrs
1 Position
Bachelor’s Degree in Marketing, Business Administration, or in a related field of study with relevant work experience in marketing, preferably in the logistics or transportation industry. Duties & Responsibilties: - Finding New Customers: Identifying potential clients and proactively reaching out to them. - Conducting Face-to-Face Meetings: Building relationships with customers and understanding their needs. - Presenting Services: Explaining the benefits of the company's offerings and demonstrating how they can meet customer needs. - Negotiating and Closing Deals: Working with customers to reach agreements and secure sales. - Managing Customer Relationships: Providing ongoing support and building long-term relationships with clients. - Monitoring Competitors: Staying up-to-date on competitor activities and market trends. Required Skills: - Excellent communication and interpersonal skills. - Strong analytical and problem-solving abilities.
27 days left
Yimaru Academy
Receptionist/Admin
Receptionist
Full Time
1 yrs
1 Position
Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilites: - Greet and assist visitors, students, and clients in a professional and friendly manner. - Maintain student records and enrollment data accurately. - Manage office supplies and ensure the workplace is well-organized and stocked. - Assist in processing student tuition payments, invoices, and receipts. - Assist in organizing internal meetings, training sessions, and student orientations. - Maintain clear communication between students, instructors, and management.