The Enterprise Resource Planning System (ERP) Manager is responsible for the optimization of ERP systems. The Manager will play a central role in ensuring our ERP system is operating effectively, and will actively coordinate across multiple business administrative departments, as well as regularly engage end users to improve experience. This position requires strong knowledge of business process, project management skills, and extensive experience designing and managing ERP systems. The Manager should have a close eye for detail and an ability to see the broader picture, meet challenges with enthusiasm, and comfortable the opportunity to work collaboratively across departments within a diverse organization.

Duties and Responsibilities

• Work closely with the IT Head to accomplish strategic plans and objectives to maintain and improve our ERP System

• Coordinate and manage the organization’s use of master files, roles, user views, data control, reporting, and data integrity

• Oversee and execute on-going maintenance and improvement projects

• Design and run quarterly reports to test that data integrity and accuracy within the system

• Brief departments heads and data “owners” on data and system corrections

• Maintain an inventory of reports to assure that codes, trees and other critical fields maintain accuracy as changes are made to attributes and relations

• Create new versions of reports and alerts as needed, specifically reports that need periods changed annually

• Coordinate across Business Administration and system users the creation of new reports, dashboards, and analytical tools.

• Design and manage Change Management requests, approval and tracking process

• Advise and implement the optimization of quality control measures

• Create and maintain an inventory of fields and definitions for inputs/values

• Manage and track the status of all system changes, tests and upgrades tasks

• Advise on communications to the organization about system upgrades or functionality

• Ensure documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated

User Support and Experience

• Research and survey end user needs

• Organize trainings and promote the use and education of ERP across the organization

• In coordination with core business units, lead the design and development of documentation and end user quick guides as needed

• Manage the process of designing, creating, implementing, and maintaining dashboards, reports, and analytical tools (Power BI)

• Train and support users on the use of dashboards, data extraction, etc.

Functional competency

• Business Process Knowledge

• ERP System Expertise

• Data Management

• Business Acumen

• Staying current with ERP trends and best practices

• Experience with change management to guide users through the transition to a new system.

Other competencies

• Ability to work under pressure and under tight deadlines

• Ability to prioritize and handle multiple on-going assignments

• Proficient in MS Office

• Understanding of typical business administration department processes and functions

• Develop and Maintain positive relationships with customers and business partners

• Provide professional communication in both oral & written expression to work effectively with users, managers, and vendors.

• Excellent time management skills, meets deadlines, and is results-oriented.

• Highly organized and able to multi-task productively.

• Proactively seeks feedback on project and task prioritization as needed.

• Self-motivated and able to work with minimal supervision.

• Takes ownership for the successful completion of projects and tasks.

• Able to work productively with others to ensure the successful completion of assignments.

• Ability to effectively problem solve

• Excellent analytical skills

• Possibly training more junior staff members

Job Requirement

• BSc degree  with Min 6 years of related experience.  

How to Apply

• Submit your application letter via email: careers@samanu.com