To responsibly coordinate and manage room division, spa, housekeeping, laundry and maintenance functions of the hotel

Duties and Responsibilities

• Supervise, coordinate and control the front desk, telephone, bell, and business centre operations, housekeeping operations, IT and maintenance operations 

• Follow up and correctly coordinate the room status with the front office operations and, report to financial manager, and general manager. 

• Ensure the smooth handling of individual and group check in and departure processes. 

•  Prepare room occupancy forecast and disseminate the forecast for concerned departments

• Ensure the smooth and safe flow of job, provision of information, allocation of rooms, collection of room and other revenue on timely basis. 

• Know and implement various room rate categories to ensure maximum room occupancy and to attain maximum room revenue. 

•  Ensure the systematic organization of information in a way it easily can be traced and provided to hotel clients. 

•  Ensure the safety, security, and privacy of all room guests. 

• Ensure the proper summarization of daily rooms and other sales transactions and handover it to finance. 

• Plan, organize, coordinate, direct, and control the housekeeping activities of the hotel. 

• Ensure the proper allocation and efficient utilization of resources within his / her department. 

• Coordinate and manage the activities of hotel engineering and maintenance functions. 

• Ensure the smooth flow of the entire hotel operations relating to equipment and machinery by managing preventive and proactive repair and maintenance responsibility.

• Category: Hospitality

• Terms of employment: permanent, after 60 days probation periods

• Salary: As per the hotel scale and very attractive

Job Requirement

• BA Degree or above holder in Hotel Management, Management and Tourism, or related fields.

• At least five years relevant work experience, out of which 3 years in top management positions in three or above-star level hotels.

• Work experience in Front office operation, supervisor or manager is mandatory

• Good human relation skill and ability to deal with people from diverse backgrounds and has proven people management skill.

• Good command of spoken and written English is required.

• Knowledge of additional national and international languages is desirable.

• Command of computer applications & working knowledge of senate systems such as PEDS or similar software.

• Industry knowledge: Thorough knowledge of the hospitality industry and business

How to Apply

• Submit your application letter via email: hr@naflethotels.com or gm@naflethotels.com

• For Further information contact Tel:+251903283846/+251929957547