DHL is the world’s leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

We are an international team of over 395,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

DHL Global Forwarding Ethiopia has an opening for an IT/BPO Specialist where you will drive IRR benefits realization and operational resilience by converting traditional “analog” business processes & practices to fully applying the IT renewal roadmap solutions, transform the country by the adoption of our digital technologies across the entire business including digital customer interaction and experience across the entire customer portfolio as well as shape, drive and manage the IT function, delivery framework for systems/ applications, integration and infrastructure deployment in line with overall country business strategy and objectives, and Group guidelines and policies. Join us now in connecting people and improving lives.

Duties and Responsibilities:

In this IT/BPO Specialist position

• You will lead digitization priorities for all core operational systems and customer-facing applications in the country.

• You will be balancing an understanding of IT systems and related constraints whilst understanding our business priorities and ensuring the needs of “end users” are met in a pragmatic and cost[1]effective manner. Keeping in mind the IRR & SE priorities for the region.

• You will drive benefits realization in key areas in the country utilizing experts in reporting, billing, rates, tariffs, training, master data, and architecture.

Obligatory Benefits realization accountabilities are

• Automating/Auto costing

• FRP as the single source of truth

• Paperless processes

• Data pre-population

• GSC as a back office compliance and process streamlining.

• You will close collaboration with regional BuIT/BPO/Ops counterparts and country super users to run an excellent business process management system harmonizing where possible between the regions.

• You will direct the effective and efficient delivery of all IT services and solutions within the country aligned with the overall business strategy and priorities.

• You will contribute to the planning and execution of IT_BPO initiatives while ensuring convergence of country-to-global applications, in collaboration with other businesses and IT functional stakeholders.

• You will support the country’s IT strategy and provide input to the overall country’s business plans in line with the country’s business strategy and objectives, corporate guidelines, and policies.

• You will coordinate the planning of project delivery requirements with the Regional IT Application, Training, and Applications Management Head.

• You will be responsible for directing the development and revisions of country operational procedures specifically to align with DGF’s target enterprise structure

• TMS – Cargowise1

• EDM + paperless

• IT/BPO Index

• DSS – DHL Service Standards

• Quoteshop

• Customers complaints, Claims & Operational Irregularities through CW1

• MyDHLi

• ESP – Electronic Shipment Portal

• FCM – Freight Cargo Manifest, FSI – Freight Station Inventory, MMS – Material Management System, eWMS – Electronica Warehouse Management System

• Sales 360

• FRP-Forwarding Reporting Platform

Job Requirements

Educational Qualification:

• Bachelor’s degree or higher in Information management or general management

• Minimum of 3 to 5 years experience

Place of Work: Addis Ababa

Deadline: July 27, 2024

How to Apply:

Please use THIS LINK to upload your resume and then proceed through the application process. Resume upload is required to complete the application.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

• Possible further career development

• Competitive salary