As a Customer Relationship Officer, you will coordinate between external & internal customers such as the sales team & CSD/operations to process customer orders by active involvement to ensure orders and invoices are processed accurately and efficiently resulting in the best service possible to the customer. This position will be based in Addis Ababa and reports to the Sales & Marketing Manager.

Duties and Responsibilities

• Coordinate the activities with the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.

• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on-time delivery performance objective is achieved.

• Follow-up with the warehouse for all customer reports of deliveries.

• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.

• Process customer returns according to established Jotun’s Guidelines and Procedures.

• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.

• Work closely with the Finance Department to resolve disputed credit items.

• Ensure all exception and promotion customer pricing follows Jotun’s guidelines.

• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.

Job Requirement

• Bachelor's degree

• 1-2 years of relevant experience in customer service

• Good knowledge of Microsoft Office especially on MS-Excel

• Initiative & Responsibility: acts on own initiative, makes things happen, and accepts responsibility for the results.

• Effective Communication: communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.

• Teamwork: co-operates well with others; shares knowledge, experience, and information; supports others in the pursuit of team goals

• Execution: adheres to company rules and procedures; executes plans with commitment and determination; achieves high-quality results

• Self-Development: is aware of own strengths and limitations and pursues learning and career development opportunities

• Competitive compensation and benefits

• Continuous learning opportunities and training activities

• Career development opportunities across multiple disciplines and geographies

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores

• A supportive and inclusive company culture where you can be your authentic self.

• A focus on having fun together through team building and social activities

How to Apply

• Register using the following link CLICK HERE