Job Expired
Customer Service Officer
Hagbes Pvt. Ltd. Company
Engineering
Mechanical Engineering
Addis Ababa
4 years
1 Position
2024-07-28
to
2024-08-05
Automotive Engineering
Mechanical Engineering
Full Time
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Job Description
Customer service officers handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Duties and Responsibilities:
• Respond to customer inquiries, issues, and requests via phone, email, or chat.
• Provide exceptional customer support and assistance in a timely and professional manner.
• Assist customers with product information, troubleshooting, and problem resolution.
• Maintain accurate and detailed records of customer interactions and transactions.
• Process orders, returns, and exchanges following established procedures.
• Collaborate with other team members and departments to resolve customer concerns.
• Stay updated on product knowledge and company policies and procedures.
• Identify and report trends in customer feedback to improve products and services.
• Deliver a positive customer experience
Job Requirements
• BSc Degree in Mechanical Engineering, Automotive or related field
• A minimum of 4 years of proven experience in customer service or sales
• Strong communication and interpersonal skills.
• Effective problem-solving and conflict resolution abilities.
• Proficiency in using customer service software and tools.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work well in a team and adapt to a fast-paced environment.
• Customer-focused attitude and a commitment to customer satisfaction.
How to Apply
Qualified and Interested applicants can submit their CVs and Testimonials via THIS LINK until August 5, 2024
Fields Of Study
Automotive Engineering
Mechanical Engineering
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