Job Expired
IT Intern
KOMARI Beverage
ICT
Computer Science and Information Technology
Debre Birhan,Cheki,Addis Ababa
0 years - 1 years
2 Positions
2024-07-29
to
2024-08-07
Information Technology
Computer sciences
Internship
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Job Description
In this role, you will be the first line of defense for our employees' IT needs. You will provide technical support, troubleshoot problems, and ensure our users can work productively. You will be a key part of ensuring our company technology runs smoothly.
Duties and Responsibilities
Serve as the first contact with customers who need technical assistance.
Troubleshoot, diagnose and resolve technical hardware and software issues.
Communicate with customers and collaborate with the team to diagnose and resolve technical issues
Responsible for follow-up PCs, Printers, Servers, CCTV, Server Room, and other IT equipment.
Provide quick resolution and excellent customer service.
Redirect unresolved issues to the next level to the IT department.
Identify and suggest possible improvements in procedures to enhance the overall support process
Keep inventory of all equipment, software, and license users.
Provide feedback on processes and make recommendations on areas to improve.
Maintain an accurate record of technical documentation and service catalog on software installation, hardware configuration, problem troubleshooting, customer interactions, transactions, comments, and complaints for future reference and analysis.
Stay up to date on the latest technology trends.
Other tasks assigned by the IT manager
Job Requirements
BSc in IT, Computer Science, or related fields with
0 – 1 years of experience.
Skills:
In-depth knowledge of computer systems, computer repair, and network management
Hands-on experience with diagnosing and resolving basic technical issues
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Excellent communication and interpersonal skills.
Strong drive to provide excellent customer service and experience.
Ability to work independently and as part of a team.
How to Apply
Register using the following link CLICK HERE
Fields Of Study
Information Technology
Computer sciences
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