Job Expired

company-logo

Customer Operation Officer

Horra Trading

job-description-icon

Business

Business Administration

Addis Ababa

1 Position

2024-07-31

to

2024-08-07

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Management

Marketing Management

Full Time

Share

Job Description

Our company is in need of a professional who shall focus on enhancing customer satisfaction by providing excellent customer service, maintaining relationship, and addressing any customer and queries.  The role will concentrate on the company automotive products. 

Duties

  • Prepare sales agreement and ensure it is signed with legitimate parties. 

  • Receive and respond to customer service inquiries on purchase order, fees, and charges. 

  • Receive and handle inbound telephone calls from sales team inquiring about products, return products, obtain quotes and assist with all customer satisfaction related inquires. 

  • Support sales team in relation to specific satisfaction issues and/or sales follow-up calls. 

  • Interact with subordinates regarding post-order inquiries. 

  • Work with Invoicing and Collection officer to resolve payment issues as directed by Sales Team. 

  • Ensure the timely and successful delivery of Baja according to customer needs and specifications. 

  • Complete relevant documentation as required. 

  • Maintain an accurate record keeping system (manually and electronically). 

  • Prepare data, reports and documents, analyses information as required. 

  • Participate in various field marketing initiatives. 

  • Perform other duties as assigned. 

Job Requirements

  • Education Qualification: BA in Business Management, Marketing Management or in other related disciplines. 

  • Work Experience: A minimum of 2 (two) years of demonstrated work experience in customer management. 

  • Excellent communication skills.

  • Able to maintain good relationship with internal and external stakeholders. 

  • Takes initiative, adaptive, and willing to teach and learn from others.

  • Willing to travel to various parts of Ethiopia to conduct various Sales & promotional activities/events. 

  • Solid skill in Microsoft Office Suite.

  • Fluency in Amharic and English, written and verbal is highly required.

  • Female candidates are highly encouraged to apply.

How To Apply

Interested applicants can submit their curriculum vitae, work experience testimonial letters via  THIS LINK

 EQUAL EMPLOYMENT OPPORTUNITY DECLARATION 

Horra Corporate believes every person has a right to equal treatment with respect to employment without discrimination because of race, place of origin, colour, ethnic origin, faith, sex, age, record of offences, marital status, family status, or disability. The Group is committed to equal opportunity and diversity that recognizes the value each individual brings to the Group. Decisions concerning hiring, promotion, retention, training, development and compensation are to be based on the ability, skill, knowledge and experience required to perform the job.

Fields Of Study

Business Management

Marketing Management

Related Jobs

3 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa

3 days left

Ethiopian Engineering Corporation

Camp Administrator (Hahu/HR/060/2025)

Camp Administrator

time-icon

Full Time

6 yrs

2 Positions


Bachelor's Degree in Management, Business Administration, Public Administration and related field of study with relevant work experience Duties & Responsibilities: - Oversee the daily operations of the construction camp, including accommodation, catering, maintenance, and security. - Manage and supervise camp staff, including cooks, cleaners, and security personnel. - Coordinate with project managers and other stakeholders to ensure the smooth functioning of camp operations. - Maintain accurate records of camp occupancy, inventory, and supplies. - Handle resident inquiries and complaints, ensuring issues are resolved promptly and effectively. - Develop and implement camp policies and procedures. - Monitor and manage camp budgets, ensuring cost-effective operations.

Adama

6 days left

Forward Logistics Technologies

Office Assistance to the CEO

Office Assistant

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor’s Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Manage the CEO’s calendar, appointments, and travel arrangements - Coordinate meetings, prepare agendas, and take meeting minutes - Draft, proofread, and format documents, reports, and presentations - Screen calls, emails, and communication on behalf of the CEO - Assist in planning company events, meetings, and executive activities - Maintain office files, documents, and confidential records - Handle follow-ups, reminders, and action items to ensure smooth workflow - Liaise with internal departments and external stakeholders - Perform general office duties and administrative support as needed Required Skills: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - High proficiency in MS Office (Word, Excel, PowerPoint) and digital tools - Ability to maintain confidentiality and work under pressure

Addis Ababa

6 days left

Forward Logistics Technologies

Call Center Agent

Call Center Representative

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor's Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates - Track, trace, and monitor shipments in real time - Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries - Resolve customer complaints, delays, and logistics-related issues professionally - Create and update customer records and shipment data in the system - Provide product, service, and process information to customers - Escalate complex issues to the supervisor or logistics team when necessary - Maintain call logs and follow standard operating procedures (SOPs) Required Skills: - Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology - Strong communication skills (verbal and written - Good computer skills (CRM systems, tracking software, MS Office)

Addis Ababa

about 17 hours left

Dodai Manufacturing

Customer Experience (CX) Manager

Customer Service Manager

time-icon

Full Time

5 yrs

1 Position


Bachelor’s Degree in Business Administration, Marketing, Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Lead the Customer Engagement Team managing call center, CRM, and ticketing with consistent service quality and empathy. - Improve response time, resolution rate, and satisfaction through automation, CRM optimization, and data-driven improvements. - Ensure prompt, professional handling of all customer inquiries, complaints, and requests across all communication channels.

Addis Ababa

about 17 hours left

Moya Food Complex

Sales and Marketing Manager

Marketing Manager

time-icon

Full Time

5 yrs

1 Position


Bachelor’s Degree in Marketing, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement effective sales and marketing strategies to drive business growth - Lead and inspire sales and marketing teams to surpass revenue targets - Identify new market opportunities and build strong relationships with customers and distributors.

Addis Ababa