Department: Commercial Department

Location: Addis Ababa, Ethiopia 

Type of Employment: Full-Time 

Reports to:  Direct Sales Manager

Purpose of the Position:

The Direct Sales Associate at Dodai is responsible for the overall sales and promotion efforts of Dodai products, including but not limited to building good customer relations, prospecting leads, closing sales, and implementing strategies that will ensure a positive representation of the company and its products. As well as working with other departments in the organization to ensure the achievement of the company's mission

Responsibilities:

1. Customer Interaction and Sales Execution:

   • Greet customers warmly in the showroom, providing a professional and friendly introduction to the Dodai brand.

   • Deliver accurate and comprehensive product information, including features, pricing, and after-sales services, to facilitate informed purchasing decisions.

   • Directly engage in sales activities to close deals, ensuring a proactive approach to meet and exceed individual and team sales targets.

2. Reporting and Accountability:

   • Maintain meticulous records of sales activities, customer interactions, and feedback using the internal digital platform, ensuring daily reporting of sales results and lead generation.

   • Monitor and report on personal sales performance regularly, demonstrating accountability and a clear focus on achieving sales objectives.

3. Customer Satisfaction and Hospitality:

   • Foster a welcoming and positive showroom environment to enhance customer satisfaction and support a superior buying experience.

   • Address customer inquiries promptly and effectively, ensuring all aspects of their experience align with Dodai’s standards for excellence.

4. Lead Generation and Outreach:

   • Proactively generate sales leads through market visits and community engagement, identifying potential customers and encouraging visits to the showroom to explore our products.

5. Brand Promotion and Awareness:

   • Actively contribute to positive brand recognition and public perception of Dodai by exemplifying the brand’s values in all customer interactions and community engagements.

6. Managerial Direction:

   • Respond to and incorporate feedback and directives from management to continuously improve sales strategies and customer engagement practices.

Job Requirements

• Bachelor's degree in Business Administration, Marketing, Communication, or a related field.

• Minimum of 1 year of experience in customer success or a related role.

• Extremely performance and number driven mindset

• Understanding of direct sales methodologies and best practices.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work independently and as part of a team.

• Passion for delivering exceptional customer service.

How To Apply

• Interested and Qualified applicants can send their CV with this link CLICK HERE