Job Expired
Contact Center Technology Engineer
Huawei Technology Ethiopia Plc
ICT
Computer Science and Information Technology
Addis Ababa
5 years
1 Position
2024-08-19
to
2024-09-14
Information Technology
Computer sciences
Full Time
Share
Job Description
Responsibilities:
Lead the design, integration and deployment of contact center platforms and technologies
Administer and provide hands-on support for Huawei IPCC, servers, storage and call control platforms
Develop IVR workflows and agent desktop applications in Huawei environments
Integrate contact center systems with CRM, database, voice logging and other third-party applications
Configure and support integrations with quality management and workforce optimization tools
Troubleshoot issues independently and provide L1 support
Ensure all applications are functioning properly and issues are resolved in a timely manner
Effectively communicate with internal teams and external stakeholders
Work flexibly including evenings and weekends as needed for maintenance
This is a hands-on technical role focused on deploying, integrating and supporting mission critical contact center infrastructure and applications.
Job Requirements
Requirements:
Bachelor's degree in Information Technology, Computer Science or related field
5+ years of hands-on experience designing, deploying and supporting contact center systems
Excellent written and verbal communication skills
Desire and ability to continuously learn new technologies
How To Apply
All interested and qualified applicant can apply through THIS LINK applicants should mention the position that they are applying for.
If you don't meet the necessary requirements I.E: educational and professional , or graduated in an unrelated field, please do not send your application.
Thank you
Fields Of Study
Information Technology
Computer sciences
Related Jobs
18 days left
SHANGTEX GARMENT MANUFACTURING ETHIOPIA PLC
IT Officer
IT Technician
Full Time
0 - 2 yrs
1 Position
Bachelor’s Degree in IT or in a related field of study with relevant work experience Age: Under 26 Duties & Responsibilites: - Responsible for the daily work of maintaining, managing, troubleshooting and other aspects of the factory network and its electronic equipment, ensuring the normal operation and updating of the equipment. - Install and maintain computer, server system software and application software, and provide software and hardware technical support. - Solve and eliminate various software and hardware failures, keep records, and regularly prepare system operation reports. It is necessary to accurately record the occurrence, handling process and results of each failure for subsequent analysis and improvement Required Skills: - Have a strong sensitivity to numbers and good calculation ability. - Strong problem-solving skills and attention to detail. - Ability to work well in a team environment.
about 1 hour left
Toosharp Engineering PLC
Junior IT Specialist
IT Specialist
Full Time
2 yrs
1 Position
Bachelor’s Degree in Computer Science, IT, Electrical Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Assist in installing, configuring, and maintaining IT hardware and software. - Provide first-line technical support to employees and troubleshoot basic IT issues. - Support network and system administration tasks.
about 1 hour left
Kifiya Financial Technology
Backend Engineer
Backend Developer
Full Time
1 - 3 yrs
1 Position
Master's or Bachelor's Degree in Computer Science, or in a related field of study, with relevant work experience Duties & Responsibilities: - Develop and maintain high-quality web applications using Java and Spring Boot framework - Collaborate with cross-functional teams to define, design, and ship new features - Write clean, maintainable, and efficient code
about 1 hour left
Kifiya Financial Technology
Senior Frontend Engineer (Next.js Experience Preferred)
Front-End Developer
Full Time
5 yrs
1 Position
Master's or Bachelor's Degree in Computer Science or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and maintain high-quality web applications using React library and Next.js framework - Collaborate with cross-functional teams to define, design, and ship new features - Write clean, maintainable, and efficient code - Ensure the performance, quality, and responsiveness of applications
about 1 hour left
Marakisoft Technologies PLC
Junior ERP Implementer
System Administrator
Full Time
1 yrs
1 Position
Bachelor's Degree in Computer Science, Information Techonlogy (IT), Business Information Systems or in a related field of study with relevant work experience Duties & Responsiblites: - Assist in requirements gathering and business process analysis - Support the configuration and setup of ERP modules such as Finance, Inventory, HR, Procurement, and Sales - Participate in data migration, testing, and go-live support - Conduct user training sessions and provide first-level support - Prepare documentation, including user guides and configuration manuals
about 1 hour left
Radisson Blu Hotel Addis Ababa
IT Officer
IT Expert
Full Time
2 yrs
1 Position
Bachelor's Degree in Computer Science, Information Technology, System Administration or in a related field of study with relevant work experience