As Executive Housekeeper, you’ll administer all housekeeping and all laundry facilities and ensure secure environments for all guests; Ensure that the highest standards for cleanliness, safety, and sanitation are maintained throughout the hotel; ensure that guest requests are responded to promptly; ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces. Manage and coordinate the resources, tasks, requirements, systems, and processes related to housekeeping and laundry operations.

N.B.: This position description intends to provide a representative summary of the major duties and responsibilities performed by this position. The incumbent may be required to perform position-related tasks other than those specifically listed in this summary.

Duties and Responsibilities

• Direct everyday activity, plan and assign work, ensuring you always have the correct staffing numbers.

• Develop your team, improve their performance through coaching and feedback, and create performance and development goals for colleagues.

• Train colleagues to make sure they deliver with compliance and to the standards we expect.

• Drive a great working environment for teams to thrive - linking up departments to create a sense of one team.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Recommend or initiate any HR-related actions where needed.

• Make sure all Rooms, Public Areas, and Laundry equipment are operational.

• Ensure all Room and Public Area facilities are clean and Room amenities are adequately stocked to anticipated business volume.

• Notify Engineering immediately of any maintenance and repair needs and closely follow up till it is closer.

• Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service, and guest satisfaction at all contact points.

• Analyse guest insights to identify and meet customer expectations and build on guest loyalty.

• Regularly communicate with guests to ensure expectations are met.

• Perform regular market surveys for all new products and suppliers and supervise all horticultural requirements.

• Analyse all competition businesses, plan all spring cleaning and pest control schedules, perform regular audits, and ensure compliance with all loss and found procedures.

• Other ad-hoc duties in unexpected moments we must pull together to complete a task.

• May also serve as the manager on duty.

Guest Experience

Responsible Business

Financial

• Help prepare and meet the hotel’s annual budget and the setting of departmental goals.

• Monitor budget and control operational expenses and labor costs.

• Make sure credit and financial transactions are handled securely.

Job Requirement

• A Minimum BA Degree in Hotel Management/Food and Beverage Service/ Hotel Operation/ Restaurant Management/Hotels and Tourism Management /Cooperative Business Management/Property Management/Management/Marketing Management or any related field of study from a recognized TVET/College/university with a minimum 9 years work experience on similar areas at catering production/Operation/front desk/office area, etc...

               OR

• MA Degree in Hotel Management/Food and Beverage Service/ Hotel Operation/ Restaurant Management/Hotels and Tourism Management /Cooperative Business management /Property Management Management/Management/Marketing Management or any related field of study from a recognized TVET/College/university with a minimum 7 years work experience on similar areas at catering production/Operation/front desk/office area, etc...

Essential Competencies: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Proficient oral and written English communication skills.

• Good communication skills and commitment to delivering a high level of customer service.

• Strong leadership skills

• Positive attitude

• Excellent planning and organizing skills

• Strongly committed to teamwork and customer service

• A high level of organization, constant follow-through, and meticulous attention to detail.

• Effective time management and self-motivation in working independently toward team goals.

• The ability to remain calm under pressure and adapt to unexpected tasks and challenges.

• Ability to work in a collaborative environment and lead a team.

How to Apply

• Register using the following link CLICK HERE