About Us

Haile Hotels and Resorts are named after the Ethiopian Legend long-distance runner Major Haile Gebreselassie. His renowned phrase “it is Possible!” has made Haile Hotels & Resorts a reality and keeps boosting the hospitality industry across Ethiopia & East Africa. We aspire to be the leading indigenous hotel chain developer and operator in East Africa.

Major Duties and Responsibilities 

• Manage and schedule front desk staff to provide prompt, friendly, and efficient service

• Resolve guest inquiries and complaints in a professional and courteous manner

• Monitor and analyze front office performance metrics to identify areas for improvement

• Develop and implement front office policies, procedures, and training programs

• Work closely with other department managers to ensure seamless hotel operations

• Forecast staffing needs and manage the front office budget

• Serve as a brand ambassador and provide superior hospitality to all guests

Job Requirements

• BA Degree in Hotel Management, Business Management, or related field

• 5+ years of experience as a front office manager or in a similar supervisory role at four star rated hotels

  • Strong leadership, communication, and customer service skills

    • Proficient in hotel management software and point of sale systems

    • Ability to multitask, problem-solve, and make decisions under pressure

    • Excellent organizational and time management abilities

    • Bachelor's degree in hospitality management or a related field preferred

Additional skill & Attribute 

• Coaching and training skill

• Managerial skill

• True Leadership quality 

• Communication ability in speaking, reading, and writing English and Amharic

• Able to work as a team and on a Flexible schedule

• Pro-activeness and analytical ability

• Detail Oriented

• Teamwork

• Excellent customer service skill

How to Apply

Candidates meeting the above-required qualifications are invited to submit a copy of their CV, Educational Certificate and work experience, and other credentials can apply to careers@haileresorts.com. 

Note: Please state the Position and Location you are applying for in the subject.